Working as a Senior Debt Collection Executive for Majid aAl Futaim (NAJM) since Aug 2016 where I am responsible • To follow up and collect on all overdue, delinquent customers• Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests• Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone• Processed skip tracing routing to locate clients and performed asset management activities s that promoted customer goodwill and retention• Answered telephone calls and solved customer concerns• Negotiated payments and settled accounts on behalf of company• Meets Targets set on flow and delinquency rates. • Undertake any other duties as required by the division from time to timeConsistently recovering 80% - 90% with 60k AED to 80k AED cash collections every month.

• Making outbound and inbound calls. Telephonic and face to face interaction with the customers.• Handling loss mitigation and recovery activities regarding delinquent or charged off loan accounts /credit cards ensuring compliance with the company and legal guidelines.• Negotiating repayment arrangements in terms of delegations whilst ensuring high levels of customer service.• To follow up and collect on all overdue, delinquent customers.• Meets Targets set on flow and delinquency rates. • Act on Collection Reports initiated by Supervisor after his review and comments.• Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.• Identify un-contactable/skip customers.• Prepare daily / weekly progress report (daily performance tracker).• Review collection MIS to measure own effectiveness, productivity & efficiency.• Adherence to queuing strategy.• Undertake any other duties as required by the division from time to time.Consistently achieving targets with recovering cash upto 75k AED

To follow up and collect on all overdue, delinquent customers.Meets Targets set on flow and delinquency rates. Act on Collection Reports initiated by Supervisor after his review and comments.Handle number of calls/contact (as per department set targets) & follow-up on customers commitment to pay.Identify un-contactable/skip customers.Prepare daily / weekly progress report (daily performance tracker).Review collection MIS to measure own effectiveness, productivity & efficiency.Adherence to queuing strategy.Undertake any other duties as required by the division from time to time