S Anil Kumar Email & Phone Number

Delhi, India

Delhi, India

India

Conduct on site Travel and Tourism Training Major Travel organisations such as IATA, UFTAA, ICAOAmadeus GDSConduct Interview Skills session Boot camp before the interviewsConduct Campus DrivesFeedback Development PlanPrepare Training Content Prepare Knowledge Assessments Prepare Daily Handouts Organise Refresher Training

India

India

New Delhi Area, India

Gurgaon, India

Gurgaon, India

 Working for easyJet Airline, one of the leading airline in European market (UK based) Preparing and conducting pre-substantive training and complementary training, developing and updating training materials for new information and supervision of the substantive side scripting, the development and updating of the internal knowledge base, the development and implementation of new procedures. Supervising the work of consultants; responsibility for the quality of work group reservation consultants including quality, productivity, compliance procedures, the level of knowledge and skills of its practical application, work discipline, proposing and implementing corrective actions and control, systematic evaluation of the band and its members; motivating the team, providing expert assistance of consultants. Training the NHT batches on policies and in processing Refunds. Understanding of various training methodologies and imparting the same. Developing a method for evaluating programs / Feedback Team-building & Leadership Team & Client management skills are crucial

Gurgaon, India

 Conducting process training to new hired agents of Yatra.Com ( Leading online Travel Portal in India) Assisted in developing needs assessments of sales representatives and sales management. Prepared training manuals, feedback survey forms, and support materials. Co-monitored and evaluated the effectiveness of all sales training programs and Conducting Refresher Trainings. Maintained the Sales training calendar of events. Assisted in managing content for the sales training website. Prepared progress reports on new hires and sales personnel. Specializing agents on selling skills. Conducting Floor tests and monitoring Quality of the Agents.

New Delhi Area, India

 More than 5 years of experience in Travel & Tourism. Preparing training modules. Providing process training to NACIL Agents (Joint entity of Air India and Indian Airlines)  Have trained more than 1000 Call Centre Executives. Fully committed to provide the highest possible standards of customer service and support. Achieving 98-100% results in conversion ratio. Using modern audio visual aids during training like Power Point, LCD etc. Maintaining the throughput of the training with a proven ability to Train, Supervise, Motivate and Evaluate Trainees. Conducted Group Trainings and Fast Track batches (both Theory and Practical), on Flight General Information, Reservations & Cancellations, Marketing Schemes, Tele check-In and Conducted Tests. Organizing refresher training for existing Customer Service Representatives on the new updates. Understanding training needs and implementing the same in Training Programmes. Self-starter; can be depended on to complete a task under minimal supervision. Understands and appreciates the importance of a job well done. Direct call center operations as a liaison between Clients, Supervisors and call center Customer Service Representatives.

 Worked as a Supervisor in Surya Lakshmi Cotton Mills Ltd. Assigning the work for respective departments. Solving the Machinery Technical Problems. Maintain the Quality of the product. Adopting the new methods in improving the Quality of the product. Grooming the workers for taking initiatives, which result in good Quality Product.

 Worked as a Trainee Supervisor in Chida Spinning Mills Ltd. Understanding the Psychology of the workers. Attending the Technical Problems of the Machines. Observing and Learning the Process.

Diploma, Travel And Tourism, Fares, Hotels, Amadeus

B. Com

Diploma, Textile Technology