Sr. Data Analyst
Current• Understand the Requirements and Functionality of the application from specifications.• Used Gap Analysis for understanding the efficiency of the models. • Utilized Python, Tableau, Splunk and PL/SQL, to examine data for trends, patterns, and anomalies, and identify errors, fraud, inefficiencies, or noncompliance with policies and standards.• Identified emerging risks by collaborating with audit and business management team members to develop continuous auditing and monitoring routines using data analysis of historical data.• Provided support for investigations, relating to financial fraud, warranty fraud and policy non-compliance issues for Global Security, Legal and Internal Audit departments.• Utilized statistical methods to analyze and generate useful business reports.• Collaborated with departmental managers to outline the specific data needs for each business method analysis project.• Operated technical components within large data sets, and communicates findings effectively through modeling, analysis and written presentations.• Delivered various insights, and recommendations, and coordinates between ops, business development, analytics, and other internal groups.• Planed and conducted AppleCare Compliance audits and investigations to adhere to Apple's policies and investigational procedures.• Developed and implements prioritized audit plans based on risk. Developed standard and ad-hoc reports for Compliance analysis and provides recommendations to management based on data analysis performed.• Identified and assesses fraud and service related risks, consulting with business management on risks and controls.• Independently evaluates the reliability and integrity of AppleCare's control environment, including security and other business controls for new and existing systems, policies and procedures.