Board Observer
Indianapolis, Indiana, Us
Zipari provides a software platform for health plans’ member, broker, provider and employer portals and for health plans’ call centers that is powered by a robust underlying, integrated customer relationship management (CRM) technology. The CRM functionality brings together traditionally siloed data into a single interface for both members as well as customer service representatives and layers in personalized next-best actions and recommendations to optimize member health. The CRM technology also provides a common member, employer, provider, and broker experience and reduces administrative costs in the process. Zipari’s technology unites traditionally disjointed member-facing interactions and workflows across a health plan’s sales and marketing, clinical, and service center organizations.Majority recap by Thoma Bravo in 2020.Acquired by mPulse in 2024.