Stephen West Email & Phone Number

Waterloo

• Researched, wrote, and published documentation deliverables, including online help, user manuals, quick reference guides, and service bulletins
• Collaborated with developers, validation testers, product specialists, product managers, and project managers in an Agile environment in Europe, Asia, and North America
• Produced high-quality documentation for various products, including medical reporting solutions and medical imaging software
• Supported publication of HTML and PDF outputs using CSS, Oxygen XML tools, and Git (Bitbucket and Sourcetree)
• Led the style guide committee to ensure consistency across documentation
• Led initiatives that improved the efficiency of documenting external software licences and trademarks

Waterloo

• Produced documentation for BlackBerry products and solutions
• Created training materials, including presentations, webinars, instructor guides, student manuals, job aids, web-based training, and voiceover scripts, for internal and external audiences
• Participated in user acceptance training sessions to test the accuracy and relevance of training content
• Worked with subject matter experts to develop documentation and training, including troubleshooting materials for wireless service providers
• Created and maintained working relationships with subject matter experts, product managers, instructional designers, trainers, editors, and technical writers

Waterloo, Ontario

• Updated and audited existing technical documentation
• Managed BlackBerry smartphone and MicroSD card inventories
• Researched, created documentation for, and assisted with the implementation of an asset management system
• Managed outstanding vendor issues and recorded minutes for departmental meetings

Technical Communication Graduate Certificate

Bachelor Of Arts, Honors, Psychology