Operations Leader, Customer Experience Expert and Business Enabler, with a rich & insightful experience of close to 16 years across diverse industries including ITeS and Telecom. I bring with me a proven track record of ably defining Technology Road-map, evangelizing mission critical business strategies and enabling seamless execution multi-million dollars, multi-location projects in sync with the organizational vision and objectives.Convincing power and out of the box thinking are key strengths with strong liaison & relationship skills that I possess. I have demonstrated excellence in building & maintaining long standing relations with stakeholders & key decision makers to strategically secure profitable business. I am also deft at monitoring performance, analyzing status & progress reports and managing complex business challenges with strong work-ethics, interpersonal communication, relationship management and analytical skills.