A banking professional with:13+ years in entire range of activities pertaining to Operations Management, Process Management, People Management, Stakeholder Management, QA Monitoring, Customer Service, Vendor Governance and Global Mobility.10 years with processes from Banking domain, specializing in Mortgages, Consumer Banking and Cards.Exposure to setting up new processes, running Proof of Concepts and managing Transaction monitoring teams across businesses and working with… Show more A banking professional with:13+ years in entire range of activities pertaining to Operations Management, Process Management, People Management, Stakeholder Management, QA Monitoring, Customer Service, Vendor Governance and Global Mobility.10 years with processes from Banking domain, specializing in Mortgages, Consumer Banking and Cards.Exposure to setting up new processes, running Proof of Concepts and managing Transaction monitoring teams across businesses and working with client across multiple geographies (US and UK)Worked as Vendor Governance Manager, taking care of IT Vendors for Contractor Hiring that includes Vendor Management, Stake holder Management, Process Improvements, Analytics and Vendor Performance Management.Currently taking care of consumer banking department that involves resolving customer queries, handling escalations through e-mail. Show less

Worked as Assistant Manager Operations -taken care of UK Outbound Credit Card Collections