Sarah C. Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Greater Atlanta Area

• Collaborate with key business resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation.
• Understand and translate business concepts to executable functional designs; ensure functional designs are executed as a viable solution to the business concept; ensuring module solution aligns and is compatible with.
• Work with other analysts to understand integration points with other systems, and communicate the impact of proposed system changes.
• Develop and keep updated, functional design documents and testing scripts insuring scripts are aligned with current system design and business practices.
• Partner with technical and business resources to support the product life cycle from Idea Generation through Completion.
• Plan production software deployment activities and provide input into the change management process.

Greater Atlanta Area

• Lead Trainer on AGCO Global Warranty Replacement Project
• Lead on Learning Tools and AGCO Learning Management System for Commercial Systems Training department
• Managed assigned training projects following AGCO’s Training Excellence process
• Proactively determined dealer training needs
• Developed and facilitated individual and group training programs
• Generated reports on dealer learning needs and survey results

Duluth, GA

• Resolved technical support issues for AGCO dealers utilizing knowledge base and critical thinking skills, including software errors, password resets, browser issues, and escalating cases when necessary
• Acted as Subject Matter Expert and Lead Technical Support on four major AGCO systems
• Utilized AGCO proprietary software and call center software including Salesforce, CISCO, Microsoft Suite
• Coordinated meetings and projects between internal departments, dealerships, and dealer management system vendors
• Maintains open and transparent relationship with dealerships, internal departments, and dealer management systems

Alpharetta, GA

• Reviews, corrects, and funds automotive retail and lease contracts for four states
• Utilizes financing and call center software including DealerTrack, Aspect, ACAPS, and Contract Processing
• Communicates directly and effectively with dealerships to resolve contracting questions, concerns, and problems
• Generated effective solutions between AHFC and the dealerships

Alpharetta, GA

• Made outbound/received inbound calls on delinquent accounts
• Documented calls accurately and escalated appropriate issues
• Maintained enthusiastic and positive attitude
• Contentiously met qualitative objectives for Customer Satisfaction scores
• Generated effective solutions for AHFC and customers
• Conducted account research and basic skip tracing

Bachelor Of Arts - Ba, English Writing And Publication, Biology

Agronomy Essentials