S D Email and Phone Number

Creating an environment oriented to trust, open communication and creative thinkingMotivating team membersEnsuring that all the yearly objectives have been met by every team memberFacilitating problem solving and collaborationCoordinating with customers as necessaryEnsuring deliverables are prepared to satisfy the project requirementsImplementing new solutions based on the project's needsHandling weekly calls with the stakeholdersHelping keep the team focused and on track Developing a career path for each team member based on their skills and roadmapsEscalating issues/handle issues by case which cannot be resolved by the teamProviding guidance to the team based on management directionKPI reportingImplementing new activities in Romania and ensuring their autonomyPreparing the job description and the development plan for the team members; managing performance appraisals; making proposals for team development/promotions/succession plan, etc.Constantly motivating the team to perform to the fullest and to positively address the challenges, encouraging teamworkEnsuring that the transfer of activities/responsibilities are well planned and implementedCollaborateing with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurementIdentifying areas of improvement and sets action plans; leading projects and initiatives at regional and global levelProviding guidance to the team members in relation to high complexity processes/programsManaging job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and qualityEnsuring productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basisGPS Risk Assessment

- Incident Management on incoming emails : SPAM, SCAM, Phishing etc.- Create templates to increase the efficiency of the response process- Manage procedures for security checks- Analyse emails attachements to detect viruses- Monitor outgoing emails, HTTP and USB transfers via Symantec Data Loss Prevention DLP- Participate to weekly calls with other levels of support in order to improve the process

Creating/editing/deleting scriptsBatch job monitoringControl-MDollar UniversePerform Operating System restartOn Demand installation of OS patches/updatesStart / Stop / Check status of processes Bash scripting Verify mount point availabilityTroubleshoot defective file systemsModify File system permissions Perform gateway restartTroubleshoot gateway network related issues Troubleshoot all $U related incidents Start/Stop $URenewal Gateway Certificate

Handling 40 french important clients in ensuring the administration of their infrastructure .-IT Technician - Monitor operation of specific operating resources (applications and software, databases, disk space, computer networks, servers, files, scripting etc.). - Receive, process and analyze incidents according to appropriate procedures and in compliance with SLA submitted by the client - Supervision (stop / restart) works / flows that are planned via a scheduler as ControlM, Opcon, iSeries - Performing daily tasks that are planned for each customer- AS400: launch and supervision of safeguards and jobs / batchs; check of subsystems/spool print / support user accounts AS400 - Drafting instructions and shift reports because I also held the position of shift leader - Technical environment: Windows Server 2000/2003/2008; Unix / Linux (RedHat, AIX); iSeries (AS400) Windows7, Tivoli, Tec Ticketing, Nagios, Cacti, VMware, Putty, VNC, Remote Desktop Connection, Control-M, Opcon)Shift leader duties: handling all incidents in a timely manner , responsible for the other colleagues on the shift with troubleshooting incidents , handling tickets in the SLA , SPOC for critical to major issues that occur with the higher management

French/English technical support from server side for Network Administrators/Consultants in:-Performing troubleshooting on Microsoft Exchange Server, Versions: 2003, 2007, 2010, 2013, Outlook , Versions: 2003, 2007, 2010, 2013, DNS configuration, Microsoft Office, Outlook, Networking-MS Shell-Exchange Management Console-IIS-AD

-Solving trouble tickets at the first line support for IT issues in French and English (software and hardware) received via phone, mail or websubmit request.-Level 1&2 Support Windows 2000,XP,Vista, 7 -Email server activation and synchronization of Blackberry mobile-Coredb support-Implement basic/advanced troubleshooting steps in Internet Explorer regarding different web-based applications-VPN support-Networking-Microsoft Active Directory-Ticketing System ( CA Ticketing as well as START )-Oracle basics-Hardware/software troubleshooting-Remote connectivity-Support, maintenance and administration of services and accounts using the following applications: Active Directory, Citrix, BPCS (AS400/iSeries Platform), MS Office Suite 2003/2007/2010, SAP-McAfee End Point Encryption-Customer CSAT-Use Active Directory to create security groups, enable and extend or unlock accounts, reset passwords, grant access to folders by adding members in the security groups etc- Responsible for 15 colleagues on the project regarding the troubleshooting of critical issues , management SPOC , responsible for the team to deliver a high quality service toward the customer

Selling Romanian services to Japanese tourists, booking hotel rooms , calculating the rate for every group of tourists that came to Romania , setting courses for the tourists in Romania.Handling e-mails in JapaneseGiving assistance for Japanese tourists in Japanese language