S D Email & Phone Number

Brampton, Ontario, Canada

North York

Project CoordinatorResponsible for providing project management and coordination assistance, for the implementation of various projects to ensure all projects were completed on time, budget and within the desired scope. • Coordinated resources up to a team of 15 developers to ensure all timelines for projects are met • Ensure projects are delivered on time, striving to exceed internal and external stakeholders expectation• Effectively communicate dependencies and project status to internal and external stakeholders as required• Manage change in scope, participate in risk management and communicate solutions to internal and external stakeholders • Schedule and coordinate all aspects of the project work plan from initiation to deployment, including training documentation and final hand off to stakeholders• Facilitate client meetings effectively• Keep the project team and other stakeholders well informed of changes and updates• Ensure accurate invoicing and monitor procurement of materials for all projects • Assisted in test plans and quality assurance of post development applications

Mississauga

Oversee all four dealership processes, utilizing Lean Six Sigma principles to devise and implement new strategic plans to increase productivity, quality and time efficiencies. Implemented the 5S in all dealerships, utilizing lean manufacturing processes.• Chair and participate in quarterly and yearly executive and managerial meetings, discussing quarterly objectives and strategies to meet those goals. Present recommendations and action plans. • Plan and facilitate weekly planning meetings with 12-15 Department Managers from all locations, discussing goals for the week, process improvements, forecasts and action plans.• Create business status reports for the President and VP of Operations via PowerPoint presentation. • Implement action plans based on upper management decisions, often serving directly as the Project Manager, or delegating to another manager. Follow up with managers to ensure goals are met. • Facilitate the training of all employees – including the development of training manuals, PowerPoint training presentations and training workshops. Meet with trainees to check the effectiveness of the training manuals and programs. • Research, analyze and review business processes and devise new improvements based on personal observations, employee feedback and managerial requests.• Personally visit and inspect all locations within the GTA and Quebec. • Recognized as Change Agent, assisting upper management in the implementation of lean principles. • Perform various aspects of data collection and management, utilizing an Excel spreadsheet.

Mississauga, On

Consistently provided customers with excellent service, support and assistance – garnering and reporting on customer feedback. Phoned past customers and questioned them regarding their experience with the business, and passed feedback details to the Process Development Manager. • Resolved issues with unhappy customers, utilizing skills in damage control, conflict resolution and providing short-term solutions.• Organized all customer feedback data into report, and presented details to management teams. • Pinpointed and recommended business growth opportunities within the company by analyzing current processes.• Completed various projects for management, writing up documents on process improvements.• Hosted meetings with management to build better processes to increase customer satisfaction.

Mississauga

Processed the envelopes from the ATM machines at head office. Promoted in a supervisory role, overseeing activities of 30 ATM operators and managing cash flow. Troubleshot financial discrepancies and resolved issues as they arose. Trusted to handle large amounts of cash with security and carefulness. • Trained new ATM operators in company policies and all reporting processes.• Relieved the Service Supervisor of selected supervisory functions – including orientation, training, scheduling, assigning tasks and identifying the need for coaching of coworkers.

Bachelor'S Degree, Humanities/Humanistic Studies

Early Childhood Education Diploma

Education record

Education record