Shanice Dacosta Email & Phone Number

● Amicably greet 30+ customers per day using a professional and polite tone, responding to questions and concerns appropriately● Headline calendar management by accurately scheduling appointments to avoid conflicts in scheduling ● Pilot operations by sorting mail and making photocopies of documents by using effective time management skills to ensure the smooth flow of daily operations● Drives and supervise positive business growth● Oversea day to day business activities, introduce and implement innovated short- and long-term business goals

Jamaica

● Sharpened communication skills and developed a high-level of patience to effectively manage 50+ customers per day, limiting the number of irate customers present at the company● Delivered superior customer service by offering refreshments to customers while they waited, improving their experiences on a daily basis● Orchestrated domestic and international travel arrangements by contacting relevant airlines, hotels and personnel to ensure well-coordinated trips

● Sharpened communication skills and developed a high-level of patience to effectively manage 50+ customers per day, limiting the number of irate customers present at the company● Delivered superior customer service by offering refreshments to customers while they waited, improving their experiences on a daily basis● Orchestrated domestic and international travel arrangements by contacting relevant airlines, hotels and personnel to ensure well-coordinated trips

● Reduced customer churn by over 25% through active listening and diplomacy, effectively handling customer complaints and providing appropriate solutions● Designed a system for following-up with unsatisfied customers to ensure complete resolution, transforming customer service operations ● Methodically kept records of customer interactions through accurate documentation to minimize future discrepancies● Independently processed customer accounts and filed documents by employing prioritization skills, following guidelines, procedures and policies