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My current role as a Front of house/Event manager involves managing two dining hall and an on-site bar as well as events/functions for internal and conference delegates throughout the year. Ensuring that the team provide and maintain an excellent customer service. I also organize and deliver large scale projects, and work independently in coordinating events such as dinners and conferences working closely with internal and external partners such as The Vice Chancellor office.

To support the provision of a highly satisfactory residential experience for students and conference guests during their stay in the University’s accommodation, to undertake operational line management of a team of domestic staff, primarily based in one (local) hall, but also from time-to-time supporting any other Hall team in the absence of their Hall Manager, to co-ordinate the team of part-time Concierge and Relief staff who work in all campus Halls. Also, I liaise with the conference… Show more To support the provision of a highly satisfactory residential experience for students and conference guests during their stay in the University’s accommodation, to undertake operational line management of a team of domestic staff, primarily based in one (local) hall, but also from time-to-time supporting any other Hall team in the absence of their Hall Manager, to co-ordinate the team of part-time Concierge and Relief staff who work in all campus Halls. Also, I liaise with the conference Sales Team and directly working with external organisers such as Youth Sports Trust to ensure that the ‘Welcome Experience’ on campus is seamless and exceeds customer expectations. This involves working to a high degree of accuracy and attention to detail ensuring that all events are managed and organized to the customer’s satisfaction. Show less