Steve D. Email & Phone Number

Cupertino, California, Us

- Coordinated installation of updating computer programs and systems in order to expand systems with new features, structural components and security protocols updates.- Establish new welcoming and greeting strategies with peers, improving customers’ perception of the store; which yields an influx of customers visiting the store as well an increase in sales.- Making actionable suggestions with peers and leadership team to create and improve technical procedures for mechanical repairs on Apple products to reduce damage during repairs and achieve a 95% success rate.

Cupertino, California, Us

- Excel in educating customers on product features and technical related procedures around customers' necessities in order for customers to better comprehend the full utilization of their devices. - Clearly provide technical advice to the team, on practices to prevent violation of customers' privacy and minimize poor analytical behaviors through peer-to-peer feedback and mentorship.

Cupertino, California, Us

- Performed a series of remote support and troubleshooting for Apple's products and applications that were non-functional and determined the cause of the issue(s) and provided customers with the next best step of actions to bring their devices to a functional state.- Consistently operated multiple chat sessions to facilitate customers’ immediate needs and fulfill the company’s metrics, by aiding two-three customers every eighteen to twenty minutes.

Cupertino, California, Us

- Eagerly led and monitored merchandising reset events and supervised team while effectively managing time and prioritizing the needs of the business.- Assisted leading and organizing the process of imaging macOS and iOS products in order for devices to have up to date and proper software for company and clientele use.

Jacksonville Beach, Florida, Us

- Displayed effective managerial behavior and evaluated internal systems and prepared training initiatives to mitigate ongoing problems.- Thoroughly documented research findings and prepared polished reports highlighting results and improved teaching strategies.

Richfield, Minnesota, Us

Computer/ Mobile Department

Comptia Cysa+, Cyber Security

Bachelor'S Degree, Information Science/Studies

Splunk Core Certified User, Information Technology