Sean Durkin Email and Phone Number
Sean Durkin is a Senior Localization Program Manager, Preferred Vendor Services at Prime Video & Amazon MGM Studios. Colleagues describe him as "I managed Sean for close to 6 years at Netflix and in that time he accomplished extraordinary things. He joined my team as we were expanding Netflix throughout Europe, in which he would play a pivotal role. Sean was hired to lead all of our media processing and localization partnership efforts in Europe and he went far beyond this responsibility. Sean redefined how Netflix evaluated, measured, and trained partner vendors in the video transcoding, QC, and localization space. Sean developed guidelines and standards that are still used today throughout the world when we train and onboard new post production and localization vendors. Sean brings a unique ability to perfect the minute details of a complex technical workflow, while seeing the forrest through the trees at the same time. He designed our vendor evaluation and training workflows, which included the creation of a 200+ page operational runbook that is used to this day, while at the same time, he was the main Netflix contact for over 75 partner vendors. He can lead a relationship with a parter just as effectively as he can design a QC or localization workflow. Over a 3 year period, he evaluated, supported, and trained dozens vendors in Europe through what they initially thought was impossible - preparing, QCing or creating 8,000 hours of content ahead of each Netflix territory expansion. In all my years at Netflix, Sean is one of the most impactful team members I have ever had.", "I had the great pleasure of working with Sean for 7 years. He is an excellent thought partner, detail-oriented, and a strong program manager. Sean has deep technical knowledge and is always excited to learn and explore new emerging technologies or new lines of businesses to devise or evolve workflows. During his tenure at Netflix, Sean was instrumental in vetting and onboarding many media processing and dubbing studios worldwide and was essential in devising a method to measure vendors' operational and technical performance. Sean will be an asset to any company that hires him.", and "It's hard to think of partnership and not think of Sean. He's egoless, determined to do what was best for Netflix and not best for him. His role was to be invisible glue behind the scenes and I'm honored to have seen him for that. Sean worked to ensure our partners were set up for success, our internal teams could support them and, even better, that it wasn't a hassle to do either."
Prime Video & Amazon Mgm Studios
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Senior Localization Program Manager, Preferred Vendor ServicesPrime Video & Amazon Mgm StudiosUnited Kingdom
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Program Manager, Creative Services InnovationNetflix Oct 2020 - PresentLos Gatos, Ca, Us• Continued to evolve the global strategy for evaluating, training and onboarding dubbing partners at scale, ensuring alignment with the Netflix Dubbing team and the Global Resource Strategy team.• Refined and expanded the Key Performance Indicators (KPIs) to measure ecosystem performance to increase accountability and drive continuous improvement amongst our delivery partners.• Developed, tested and rolled out partner facing tools and workflows for our dubbing partners to facilitate operational and creative excellence.• Conducted User Acceptance Testing (UAT) with external partners prior to the general releases of our tooling.• Gathered stakeholder requirements and feedback, synthesized user stories and maintained the Product Backlog for the Netflix Content Localization Portal in order to enhance our partner facing tools with both refinements to existing functionality and brand new feature requests.• Created the training curriculum for the Netflix suite of dubbing tools to launch a new E-Learning initiative for onboarding and aligning partners with Netflix's requirements, best practices and expectations. -
Program Manager, Facilty IntegrationsNetflix Oct 2018 - Oct 2020Los Gatos, Ca, Us• Defined the global strategy for evaluating, training and onboarding post production partners at scale.• Established core Key Performance Indicators in order to measure partner performance, provide insights into the most common issues being encountered and guide where the teams energy should be best directed to improve supply chain health.• Evaluated post-production and dubbing facilities to determine their suitability as both a Netflix partner and participant in the Netflix Post Partner Program (NP3), by looking at their infrastructure, workflows and practices.• Created the "Onboarding Playbook" for the team that outlined the framework for partner evaluation and testing that is still in use today.• Trained new team members in Netflix's tools and workflows.• Worked with our engineering teams to identify areas to refine our tools and improve automated system feedback to our partners.
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Senior Engineer, Media Engineering & PartnershipsNetflix Jan 2015 - Oct 2018Los Gatos, Ca, Us• Mentored the Netflix Preferred Vendors (NPVs) located throughout the EMEA region and formulated a Scope-of-Work that was incorporated as a base requirement for participation in the Netflix Preferred Vendor (NPV) Program.• Ensured the Netflix Preferred Vendor (NPV) Program evolved to address new challenges and demands of the business by working closely with the Vendor Relations team.• Identified, evaluated and on-boarded new strategic fulfillment partners to ensure a smooth launch in a number of countries across Europe including: Italy, Spain, Poland, Romania, Turkey and Israel among others.• Coached partners into a model of efficient and error-free delivery by providing a metrics-driven analysis of failed assets to assist with identifying root causes and offered guidance and suggestions around solutions.• Updated and codified the workflows used to evaluate vendors across a variety of disciplines (i.e. digital file creation, conformance, quality control etc) into a “playbook” to ensure a standardized approach was applied by the team across all regions.• Maintained and updated technical specification documentation and oversaw its dissemination through our ecosystem.• Organized and led the annual "Netflix Tech Away Days" hosted at various industry events (e.g. IBC, NAB etc) for the last 3 consecutive years, that aimed to keep our partners aligned with Netflix's evolving needs and address any digital supply chain health issues/trends that were being observing.• Attended and guest presented at various seminars around local industry events throughout Europe.• Educated various internal and external groups on our evolving technical specifications, industry complexities and trends.• Solved day-to-day technical issues related to source files raised by both content and fulfillment partners.• Partnered with engineering teams to gather and analyze user feedback on our tools and processes.
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Head Of DigitalRe:Fine Oct 2012 - Dec 2014London, GbManage a team of 12 operators across various disciplines including transcoding, editing, subtitling, metadata creation and QC.Schedule and assign work across the Digital Department.Review workflows and procedures.Monitor metrics across the Digital Department and identify areas for improvement.Ensure operating overheads are managed and utilisation of equipment is maximised.Liaise with various departments to ensure all operational and technological needs are met. Recruit operational staff.I take a hands on approach and actively process operational jobs to ensure that the workflows and procedures put in place have been done so effectively. -
Digital Technical ManagerRe:Fine Oct 2008 - Oct 2012London, GbAs the company expanded I became responsible for the induction and training of staff as well as the creating and maintaining of training documents for the Digital Department. As well as training staff I am involved in the research, testing and evaluation of new pieces of software and hardware that could improve working practices. Due to the knowledge and experience I have gained as an operator I am the primary point of contact for all digital operators and freelancers (which can be 8-12 people at any one time). I liaise with the various departments within the company to ensure any issues, be they capacity or technological, are addressed and solved.
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Digital OperatorRe:Fine May 2007 - Oct 2008London, GbI was responsible for the transcoding, multiplexing and forensic watermarking of Universal, Paramount and Dreamworks content, on behalf of United International Pictures (UIP), for non-theatrical markets.I have been involved with the processing of Eagle Rock content for various video-on-demand and online portals which included ensuring that all material adhered to the correct technical specifications of each portal. In addition to this I was also responsible for editing together samples/promos as well as performing compliance edits when needed.I was the lead operator on the internal project that led to us becoming one of only a handful of companies approved by Apple to supply T.V. and film content to the iTunes store. This involved testing and developing the best workflows to process video, artwork and metadata to ensure that all content kept to the strict specifications set out by Apple.
Sean Durkin Education Details
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University Of StaffordshirePost Production Technology
Frequently Asked Questions about Sean Durkin
What company does Sean Durkin work for?
Sean Durkin works for Prime Video & Amazon Mgm Studios
What is Sean Durkin's role at the current company?
Sean Durkin's current role is Senior Localization Program Manager, Preferred Vendor Services.
What schools did Sean Durkin attend?
Sean Durkin attended University Of Staffordshire.
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