-Consults with, advises and makes recommendations to administrative staff and line supervisors on personnel management problems. -Advises departmental personnel on general merit system administration and policies -Assists in the development and maintenance of department personnel management policies and procedures -Analyzes positions and departmental organization to determine appropriate staffing levels, personnel utilization and classification relationships -Supervises the maintenance of the Department’s position control system -Maintains liaison with the County Human Resources Department Staff in matters relating to personnel Administration -Reviews class specifications and recommends changes as appropriate -Screens and recommends requests for classification studies -Collects and interprets salary data and assists in the development of salary recommendations for management and supervisory staff -Assists in the developing and disseminating recruitment material and information -Interviews and screens candidates for employment and refers them to appropriate departmental personnel for selection -Confers with division staff in identifying safety needs and in developing required programs -Conducts investigations relative to employee grievances and meets with employee organization representatives and employees on grievance matters -Prepares a variety of studies, reports and correspondence -Provides direction to clerical and technical staff assigned to the personnel program

-Upholds and supports the mission, vision and core values of Synergy Education Project Schools- Hire, supervise, evaluate, discipline, and dismissal of the Programs Director and the Finance Director of the Charter School-Hire, promote, discipline and dismiss all employees of the Charter School after consideration of a recommendation by the Programs Director-Approve all contractual agreements for expenditures beyond $2000-Approve and monitor the implementation of general policies of Synergy Schools-Approve and monitor Synergy Schools’ annual budgets and budget revisions-Contract with an external independent auditor with experience in education/school audits to produce an annual financial audit according to generally accepted accounting practices;- Establish operational committees as needed- Regularly measure progress of both student and staff performance- Involve parents and the community in school related programs-Execute all applicable responsibilities provided for in the California Corporations Code-Engage in ongoing strategic planning-Approve the school calendar and schedule of Board meetings-Participate in the dispute resolution procedure and complaint procedures when necessary-Approve charter amendments as necessary and submit requests for material revisions as necessary to the County Office of Education for consideration-Approve annual independent fiscal audit and performance report- Appoint an administrative panel or act as a hearing body and take action on recommended student expulsions

-Managed a team of Service Desk Analysts; handling initial triage and perform Tier 1 technical incident resolution along with full ownership of the incident as it progresses throughout its lifecycle.-Responsible for ensuring Service Level Agreements are achieved for all in-service technologies.-Ensured that Managed Services processes are followed and work to develop new and improved common methodologies and processes across the team.-Acted as first point of escalation for Global Support related issues.-Represented the Service Desk at management level meetings addressing department’s performance issues/concerns.-Documented, tracked, and system(s) performance to ensure resolution in a timely manner with the least impact on operations.-Managed Service Desk in absence of Global Support Supervisor.-Developed, implemented, and managed operational standards and escalation procedures to ensure best practice. -Served as an escalation point for 3rd party Vendors, resolving outage issues in a timely manner.