• Successfully sold 32% of the apartments worth over LKR 700 million till date• Created and managing digital presence on platforms like Facebook, LinkedIn, Instagram, WhatsApp Business, Google Business Profile• Formulate marketing plans for brand awareness and sales• Participate and provide insights with senior management for strategic sales and brand building• Run online campaigns on social media platforms for lead generation and advertisement. Resulted in 3% conversation rate from 400 plus leads and an inquiry rate of around 2% from conversations nearing 80,000• Relationship management with all existing and potential clients• Monitoring the performance of overall customer engagement on the project using Meta Business Suite, Google Business Profile

• Launched ZEN Rooms in three cities in Sri Lanka by signing up and onboarding 90 plus high CSAT rated properties in prime cities such as Colombo, Negombo and Galle• Expanded ZEN Rooms in Malaysia by signing up and onboarding 30 plus properties with high CSAT ratings in areas such as Bukit Bintang, Brickfields & Chow Kit• Managed all the key accounts in Sri Lanka and Malaysia• Partnership with third party industry related businesses such as taxi services, airport pickups, restaurants etc. as a strategy to maximize sales• Resolved partner issues through internal communication with the team in Indonesia and Singapore• Executed branding activities of ZEN Rooms in Sri Lanka• Provided analyzed information about foreseeable events, holidays, seasons and tourist destinations to central team to maximize the marketing approach• Ensured standards towards cleanliness, maintenance, functionality, amenities etc. were followed by the on-boarded properties by executing audits frequently• Provided training to partners to use the company provided extranet system to update availability of rooms and be informed of any bookings and cancellations• Managed a team to execute professional photo-shoot of properties to showcase on our booking platform

• Involved in the sale of ITSM product called SysAid and Thin Client product called Centerm to financial institutions, manufacturing companies and other relevant industries• Pursued for business opportunities online by exploring search engines, websites, online directories, forums and social media platforms• Attended exhibitions, events, seminars and workshops to network with companies, professionals and executives to seek for possible business opportunities• Conducted presentations and explanation of products and solutions to potential clients• Performed requirement gathering during client meetings to deliver best product/solution• Engaged with existing client base to pursue new business opportunities and maximize sales • Organized casual gatherings/office parties for existing customers to retain and strengthen business relationships• Held discussions with sales and technical Directors on improvement of business strategies

• Evaluated security products (Trend Micro, McAfee and F-Secure) on virtual and sandboxed environments such as VMware Workstation, Oracle VirtualBox, Sandboxie before being implemented at client site• Discussed with clients to identify client’s pain-points, explain the features, functionalities and technical details of the products and deliver relevant IT solutions• Installation, configuration and maintenance of security products such as IWSVA, OfficeScan, WorryFree Standard/Advanced & SECaaS, McAfee ePO, F-Secure Client Security (Business Suite) at client site• Communicated and supported clients by troubleshooting issues related to the products/solutions either on-site or remotely by using tools such as TeamViewer, Putty, VNC, Remote Desktop Connection, WinSCP, TM CDT, TM SysClean, TM ATTK etc• Formulated guidelines to end users/clients for the installation of updates, patches and service packs• Created technical flowcharts, diagrams, and other documentation for proposal submissions• Liaised with product vendor for L2 support (India/Malaysia/Singapore)• Provided training on product and customer handling etiquette to new recruits