S'Eon Thomas, Sr. Email & Phone Number

Lead Change Management Admin Team that focus on testing and approving Applications, GPO's and various other changes in the Enterprise Environment before being implemented. Manage Projects that are new and established, with larger departmental or Enterprise level complexity. Providing advanced knowledge and understanding of the interrelationships of enterprise infrastructure technologies and information systems applications. Provide effective meeting management, presentation, time management and communication skills with the ability to plan, organize, direct, implement and evaluate processes to lead people and manage resources to achieve desired result.

Baltimore, Maryland, Us

Mentoring all current and new members to the Team while serving as the Team Lead. Completed system testing, maintenance, performance, implementation, security and support of various departmental LAN platforms. Performed On Call Escalation rotation. Team's Project Administrator for all size projects while managing assigned departments. Active Member of the Change Management Admin group testing and manage team testing for all changes in the environment that directly affect computer systems such as GPO, images, security updates, new applications. Overseeing the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and software release/upgrades into the current environment for my team. Providing tier 3 overall technical support, training, and guidance to the LAN environment customer base.

Baltimore, Maryland, Us

Team Lead and Team Mentor for new and current team members. Testing, upgrading, maintenance, performance, troubleshooting, implementation, security and support of over 900 systems in various departmental LAN platforms. Installation and testing of new software, all operating systems. Manage devices in SCCM, AirWatch, Active Directory, scripting and print server. Evaluate and recommend all vendor software packages and hardware by investigating tools available in the industry to support the customers and the current environment. Provide input to establishing device procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information systems and organization objectives such as encryption, vmware, vpn update and citrix.

Baltimore, Maryland, Us

Works with wide range of customers from users, vendors, multiple teams across platforms. Work with user areas to analyze user needs and provide suitable solutions as the needs deal with PCs, network connectivity, PC hardware configuration, PC software and other related activities. Installs and configures PC and Laptop operating systems including, perform routine PC Set up; installation of peripheral equipment, software installation, support for software products and services, deployment of service packs, hot fixes, system updates, testing changes to the environment. Assistance with departmental specific applications and interaction with vendor application installations. Strong liaison with customers and departments. Consistently working building relationships with outside Vendors, Teams and Associates to get the job done on a daily basis. Involved with the analysis of user needs in the computing device environment (e.g., desktop, mobile devices, etc.) and recommendations for products and services that meet those needs. Responsible for delivery, moving and installing computing devices and related software as well as device inventory. Responsible for monitoring, problem isolation, and repair of sophisticated network equipment including routers, hubs and switching equipment as well as PC hardware problem identification, Utilizes diagnostic equipment and software (Network General Sniffer, Microsoft/SMS, etc.) as required to isolate and bring about repair in a networked environment. Works independently to monitor, troubleshoot and correct desktop issues throughout the Johns Hopkins Institution. Participate in segments of the life cycle of projects. Build and maintain relationships through positive interactions. Demonstrates ability to provide good customer service. Tasks are simple in nature. Works with customers to analyze desktop requirements and develop suitable solutions. Knowledge of Windows and MAC operating systems is required.

Baltimore, Maryland, Us

Baltimore, Maryland, Us

Responsible for monitoring, problem isolation, and repair of sophisticated network equipment including routers, hubs and switching equipment as well as PC hardware problem identification, PC configuration for user problems. Utilizes diagnostic equipment and software (Network General Sniffer, Microsoft/SMS, Altiris, and NDM Management etc.) as required to isolate and bring about repair in a networked environment. Utilizes established help desk ticket system to efficiently manage assigned service requests. LANs familiarity with multiple protocols TCP/IP, AppleTalk, DECNET; TPC/IP. Interface effectively with other departments and supervisors/managers to resolve customer problems and situations Travel outside of an assigned geography may be required from time to time, including consecutive weeks of travel Install and service equipment with a minimum of direct supervision Accountable for providing support to customers that meet JHCP standards of superior quality service and professionalism at all times Managing and Supporting all technology needs for multiple locations such as White Marsh, Bethesda, Belcamp, Montgomery Grove, Greenspring, Glen Burnie which include but not limited to over 300 devices and users with very little or no supervision Working in network closets. Some closets may be hot and confined areas. These closets may require some climbing and crawling to resolve some network problems Frequently involves working under tight deadlines and for extended hours. Being prepared for certain work situations due to rapidly changing priorities.

Imaging, Ghosting, blackberry installation and setup, windows installs, virus removal, updates, troubleshooting, printer installs, etc. (all duties of a pc technician/Team Lead) Answer user inquiries regarding computer software or hardware operation to resolve problemsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesUpgrades, Replacements (Routers, pc’s monitors etc.) Setup computer labs, Printer setup, troubleshooting, and pc repairs. All duties are of a PC Maintenance Tech III and aboveRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportRefer major hardware or software problems or defective products to vendors or technicians for serviceIdentifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or eventsEvaluate software programs; Provide desk side support for users; Provide desktop administration support; Perform workstation upgrades Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificationsRefer major hardware or software problems or defective products to vendors or technicians for service

Responsible of day to day activities. Sometimes making suggestions for improvements to current process or system inventory. Providing direction of assigned staff to meet new system development and user requests. Takes initiative and participates in IT strategic planning process. Responsible for classes and trainings offered in support of assigned business systems. Works on projects, as assigned. Supervised IT personnel. Enter commands and observe system functioning to verify correct operations and detect errorsInterpret problems and provide technical support for hardware, software, and systemsConfer with staff, users, and management to establish requirements for new systems or modificationsResolved problems, queries, emergencies and complaints affecting quality or availability of services. Monitored and recommended standards for software and hardware. Responded to technical, sensitive or complex inquires or service complaints. Planned and coordinated the installation of software, hardware and data communication updates, enhancements, and updates. Suggested future directions or new IT projects. Properly managed assigned areas for system security, access involving external and internal access and recovery standards and procedures. Interfaced with third party technical support vendors and support personnel. Provided technical advice to IT staff and other departments on software, system, hardware, and data communication. Performed other duties as assigned.

Associate'S Degree, Theology/Theological Studies

Bachelor'S Degree, Computer Science

Diploma Of Education, Information Processing