IT, Cyber Security, and Training professional with a strong focus on customer success, driven by an obsession for delivering results and a proven track record of enhancing client satisfaction. I hold certifications in Google IT, AWS Cloud Practitioner, CySA+, and Splunk from Per Scholas, coupled with credentialed expertise in Acute, Emergency, and Radiology modules via Cerner. I have successfully trained hundreds of providers, nurses, clinical staff, and fellow trainers. With expertise in Windows, Mac, and Linux operating systems, along with a background in networking and proficiency in Cisco, I excel at quickly mastering new technologies and translating complex concepts into user-friendly terms. Highly skilled in providing remote support across various communication channels, I am a natural leader and trainer, bringing strong technical abilities, effective problem-solving skills, and a collaborative mindset to drive team success.