-Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages. -Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. -Implemented click tools for data migration and to collect information in a number of ways including web pages, custom buttons or links within any Salesforce object. -Created workflow rules and defined related tasks, email alerts, and field updates. -Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customers. -Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. -Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab. -Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. -Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high -quality Leads. -Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE. -Used field level security along with page layouts to manage access to certain fields. -Introduced Salesforce1 for the corporate Blackberry and IPhone users in order to use several tools on the go. -Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. -Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. -Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Involved in analyzing business needs and gathering requirements from user teams spread over pre-sales, sales and customer service. Designed page layouts for various mortgage solution products offered by the company. Maintained organizational hierarchy, created profiles, roles and maintained sharing/security for field-level security, record-level security. Created new custom objects, assigned fields, custom tabs and components. Implemented pick lists, dependent pick lists, lookups, master detail relationships, and formula fields to the custom objects. Managed new user set-ups and deactivation, including transferring ownership of accounts/contacts. Created several reports and designed different custom dashboards for various user groups based on their business functionalities and needs. Created workflow rules and defined related tasks, email alerts, and field updates. Designed various email templates for auto response to the sales and service management teams. Was responsible for maintenance and cleansing of backup data records pertaining to all mortgage solution offerings by the company. Performed user acceptance testing by conducting and leading surveys. Worked with Apex data loader for inserting different records, updating them, re-assigning account teams and opportunities. Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features. Actively involved in scheduling and planning of migration procedures from Salesforce to Microsoft Dynamics CRM. Guided and conducted internal training sessions for business users on Salesforce technology functionalities.

#Requirements gathering and analysis - starting from the need to have a CRM application. #Designing and developing custom business logic. #Developing custom objects as per the business need. #Documenting the technical design and functional design for the business processes. #Mapping the data fields from legacy applications to the custom fields on custom objects. #Creating data validation rules and field dependencies on custom fields, lookup relationships, master detail relationships and Workflows. #Developed approval processes to get approval for orders involving new vehicles. #Created custom report types for generating the custom reports. #Enforced data security through roles, role hierarchies and sharing rules. #Migrated and integrated data between Salesforce and other applications using Boomi. #Organized team meetings to monitor progress of the project during various phases of software development life cycle. #Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration. #Experience on Sales Cloud, Service Cloud, Marketing Cloud, Custom Cloud and Apex Programming On Force.com Platform. #Extensive experience using Salesforce .com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation. #Knowledge on Salesforce .com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, and Visualforce pages. #Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs. #Worked with business analyst to develop project implementation and develop plans including user interfaces. #Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

*Collaborated in business analysis and requirement gathering for salesforce.com implementation. *Developed complex reports and dashboards for sales users and executive management to display data in a meaningful way. *Created requirements for developers for items that required Apex/Visualforce code *Successfully developed the program plan within the estimated time, effort and quality goals. *Executed moving an organization from Salesforce Classic to Lightning Experience *Managed and deployed Salesforce.com CRM solution to multiple departments within the organization. *Advised the client on advantage and disadvantages between migrating from Classic to Lightning; part of team that executed move to Lightning *Performed an entire implantation in Lightning, including building Lightning Components to enhance standard functionality *Created Salesforce Wave dashboards to support reporting sales department pipeline forecast *Assisted IT department in training Salesforce user request, separating simple configuration request from request requiring development *Updated implementation documents with new changes to ensure all documentation was up-to-date *Maintained and customized Salesforce scope such as roles, profiles, record types, sharing rules, pick lists values, page layout customizations to support business functions *Provided training to sales staff on using Salesforce effectively *Recommended and set-up AppExchange products such as DocuSign, Referral Tracker Pro, Aptus, Conga Composer, Drawloop, Lightning for Outlook, and DupeCatcher.

Collaborated in requirement gathering, business analysis, for salesforce.com implementation. Successfully developed the program plan within the estimated time, effort and quality goals. Managed and deployed Salesforce.com CRM solution to multiple departments within the organization. Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via DemandTool. Participated on translating and documentation of business requirements into functional requirements. Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines. Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements. Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users. Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality Created detailed data mapping document for integrating various systems with Salesforce.com. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services. Creating Reports and Campaigns (Campaign Hierarchies) Used the sandbox for testing and migrated the code to the deployment instance after testing.

Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes. Designed the UI's for both Salesforce and Big Machines based on the Requirements involving in multiple brain storming sessions with the team. Executed & maintained all the Business Test Case Scenarios for different phases of the project, releases & Enhancements. Worked with Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Implemented case sharing model and assigned cases to users according to the role hierarchy. Escalated cases according to the case priority. Analyzed Business Processes to enhance the Service Console Applications and reviewed it with the client requirements. Implemented on Auto response rules and supported End-Users with solutions to the issues they face with any functionality as per the SLA's. Efficiently implemented Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria Customized the platform using Visualforce and Apex triggers and configuring the applications based on Client needs for automation using Configured Validation Rules, Workflow Processes, and Approval Processes & Sharing Rules for various Custom Objects. Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. Maintained various instances of Salesforce for consistency in data by monthly refresh of Sandboxes.