Sergei Ilin's Location
Wellington, Wellington, New Zealand, New Zealand
About Sergei Ilin
With a Master of IT (Level 9) and extensive experience in Data Analysis, Process Automation, and Technical Support, I specialize in using technology and data-driven insights to optimize operations and improve client satisfaction. My background in various industries has equipped me with the technical skills and communication abilities necessary to deliver efficient, client-centered solutions.Data Analytics and Automation: I have practical experience with Python, where I’ve developed automation scripts and tools to solve business challenges, as well as SQL for data management and analysis, enabling data-driven decision-making.Technical Support and Client Communication: With hands-on experience in second-line technical support, I am skilled in resolving complex client issues and providing clear, solution-oriented communication. My approach to support is rooted in understanding client needs and ensuring a seamless experience. I create support dashboards to monitor key performance indicators, identify trends, and proactively address recurring issues, helping to improve support efficiency and client satisfaction by 20%.Process Optimization: In my previous roles, I led automation projects that reduced manual work by up to 85% and cut operational costs by 30%. Through tools like Bitrix and Power BI, I streamlined workflows, optimized performance metrics, and increased operational efficiency by 40%.Data-Driven Solutions: I leverage tools such as Power BI and AWS to enable real-time data visibility and support workflow optimization, empowering smarter business decisions and efficient support operations.I am seeking opportunities to apply my skills in data analytics, process automation, and technical support to help organizations enhance their efficiency and client engagement. Feel free to reach out at ilin.sergei@proton.me for collaboration or new opportunities.Specialties:Python (ML models, automation, web scrapers)SQL (data analysis, queries)Business Intelligence (BI)Data AnalyticsProcess AutomationCloud Computing (AWS Certified Cloud Practitioner)Data-driven Decision MakingBusiness Analysis (BA)
Sergei Ilin's Current Company Details
Freelance
Data Analytics | Technical Support | Business Intelligence | Machine Learning
Sergei Ilin Work Experience Details
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Data Analyst | Python, Sql, Data Visualization, Machine Learning, Business IntelligenceFreelance May 2024 - PresentCurrently enhancing my data analysis skills through personal projects and continuous learning. I analyze datasets using Python and SQL, extracting insights to support decision-making and building visualizations that clarify trends. I am also deepening my expertise in Business Intelligence (BI) and machine learning models to better understand data patterns and provide actionable insights.Key Skills:Python (data analysis, automation)SQL (data queries, data manipulation)Data Visualization (Tableau, Power BI)Machine Learning ModelsBusiness Intelligence (BI)Available for freelance or full-time opportunities in data analysis, eager to leverage my skills to help organizations make data-driven decisions and achieve measurable improvements.
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Senior Data Analyst & Automation Specialist | Data-Driven Optimization, Business Process AutomationUstaid Group (Legal Company) Oct 2020 - Feb 2024Moscow, RussiaResponsibilities:Conducted comprehensive analysis on workflow efficiency, client response rates, and call data, including call duration and script adherence. Improved conversion rates from cold calls to contracts; warm lead-to-meeting conversion increased from 15% to 33% (x2), and lead-to-contract conversion rose from 2% to 6.5% (x3).Integrated CRM data into Power BI to produce daily dashboards and automated KPI reports, enabling real-time performance tracking and trend identification. Resulted in a 15% increase in operational efficiency.Designed SQL-based solutions for efficient data management and retrieval, supporting faster data access and reducing information retrieval time by 25%.Customized the existing CRM system, adding ‘Sales’ and ‘Execution’ modules to streamline workflows, reducing routine task time by 30%.Developed a Python and Django application for automated client data collection, integrating external APIs to retrieve real estate, criminal record, and creditor information, leading to a 40% reduction in data gathering time.Created a Telegram bot integrated with the CRM, enhancing client communication with document submission, real-time case tracking, and updates from open court sources via API, increasing client satisfaction scores by 20%.Automated legal document preparation with templates for petitions, applications, and other submissions, cutting attorney workload and document prep time by up to 50%.Set up and managed AWS S3 for secure, scalable data storage with 99.999% data availability.Established trigger-based workflows for routine tasks, including SMS reminders, meeting scheduling, and client self-service options, which boosted client engagement and response times by 30%.
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Data & Support Analyst | Technical Support Automation & Process OptimizationKviksoft (Software Integrator) Mar 2020 - Feb 2024Moscow, RussiaResponsibilities:Second-Line Support: Provided technical support as part of the second-line team for Russia Post’s software, resolving complex issues and assisting in smooth operation.Data Analysis for Support Optimization: Analyzed support task data to identify recurring issues and improve troubleshooting strategies, contributing to a 30% reduction in average handling time and improving resolution rates.Dashboards & KPI Tracking: Developed and maintained dashboards in Power BI to monitor support metrics (response times, resolution rates, task categories), providing real-time insights that improved support team performance by 15%.Automation Scripts: Created Python scripts to automate routine support tasks, such as log analysis, data extraction, and error reporting, reducing manual effort by 25% and increasing task completion speed by 20%.SQL Data Management: Utilized SQL to manage and query support data, enabling faster data retrieval and more accurate reporting, which reduced data preparation time for monthly reports by 30%.Remote Support Operations: Assisted in transitioning support operations to a remote model, ensuring continuity and maintaining high service standards, achieving a 95% service level adherence in remote settings.Achievements:Enhanced support efficiency through targeted data analysis and automation, leading to a consistent 30% reduction in average handling time.Improved team performance metrics, with Power BI dashboards enabling a 15% increase in overall team efficiency and proactive trend identification.Reduced manual workload by 25% through automation, freeing resources for complex troubleshooting and critical support tasks.
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Data & Process Optimization Analyst | It-Driven Financial Management, Digital TransformationCargoonline Lab Nov 2017 - Oct 2019Moscow, RussiaResponsibilities:Data Analysis for Operational Efficiency: Conducted in-depth analysis of the company’s operations to identify cost optimization opportunities, reducing service production costs by 28% through technology-driven solutions.Financial Data Management: Analyzed financial data to inform budgeting and financial planning, aligning IT investments with strategic goals. Improved data accuracy and reporting by integrating IT-driven financial management tools.Process Automation & Workflow Optimization: Implemented IT systems to automate routine tasks and optimize workflows, increasing productivity by 25% and reducing staff needs by 38% through data-driven insights.Strategic Decision-Making through Data: Developed data-driven strategic plans for both short-term and long-term growth, using analytical insights to guide decision-making and align IT initiatives with company objectives.KPI Monitoring for SLA Compliance: Established metrics and used IT tools to monitor and enforce SLA compliance for government contracts, achieving 97% compliance (exceeding the 90% target).Reporting & Dashboard Creation: Built dashboards and reports for real-time KPI tracking and trend analysis, enabling data visibility and proactive adjustments to meet business targets.Achievements:Reduced service production costs by 28% through data-driven process optimization.Achieved a 38% reduction in staff requirements by automating routine tasks and using analytics to streamline workflows.Exceeded SLA compliance targets with a consistent 97% adherence through effective KPI monitoring.Decreased office space needs by 20% through the integration of remote work technologies, improving overall operational flexibility.
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Purchase Director | Supply Chain Optimization, Logistics Management, Cost ReductionДельта Системы Безопасности Jan 2017 - May 2017MoscowResponsibilities:Developed and implemented a more efficient logistics system, aligning it with the company’s strategic goals.Managed the presentation and financial justification for the new logistics chain budget to the board of directors, ensuring alignment with financial and operational targets.Designed and implemented business processes in accordance with new logistics objectives, optimizing efficiency across operations.Established and improved financial and operational communication between the company’s divisions to ensure seamless collaboration.Developed, implemented, and evaluated key performance indicators (KPIs) across internal and cross-divisional teams to monitor success.Administered and implemented the new distribution logistics system in the central warehouse, improving distribution speed and accuracy.Continuously audited and introduced improvements to the company’s accounting system (Navision) for better financial tracking and reporting.Created and monitored system specifications to ensure the smooth operation of Navision, improving the overall financial and logistics workflow.Achievements:Reduced transportation costs by 36% through process optimization and strategic planning.Decreased storage space requirements by 18% by optimizing warehouse processes.Optimized the labor force, reducing the team size by 9 people while maintaining productivity.Reduced delivery times by approximately 3 days through the implementation of a streamlined logistics system.Lowered the cost of document and treasury operations by consolidating operations through the central distribution warehouse. -
Deputy Director Purchase & Logistics DepartmentMaykor Apr 2013 - Jun 2016Moscow, RussiaManagement of the Purchasing and Logistics Directorate, with a staff of about 30 direct supervision, about 120 regional supervision;Ensuring reliable and uninterrupted material flow in MAYKOR with the highest possible cost-effectiveness in the required quantities and assortment;Controlling the entire stock turnover of over 16000 SKU;Operation of items such as: ATMs, engineering systems, post-copy equipment, computer equipment, tachography, OPS, ACS, CCTV, building materials;Ensure smooth communication and material flow between all 84 branches of the organization + 10 distribution centres;Negotiating with suppliers;Development and implementation(D&I) of all stages of procedures for the directorate within procurement, warehousing, transport logistics at the time of its creation in the company;D&I of a more efficient commodity flow model for all participants;Development of Terms of Reference for local procurement validation and control system (OeBS);Tracking and analysis of OeBS based stock balances, ZIP turnover rates, identification of illiquid balances;Formation of departmental budget for procurement of inventory 3/6/12 months;Formation, implementation and control of business processes within the department;D&I of planning system for central and branch divisions.D&I of work regulations for each department: procurement approval regulations; regulation on calculation of procurement prices; transport logistics department regulations; inventory procurement regulations; regulations for movement of inventory between branches and the central warehouse of the company.Achievements:- Total deferred payment and its volume of RUB 0.4 billion for 180 days,- 48% reduction in the number of employees of subsidiaries and affiliates,- release of over RUB 0.5 billion through the sale of illiquid assets,- 30% reduction in inventory balances,- reduction of the average delivery time to 4 days through the creation of 10 distribution warehouses. -
Purchasing Manager | Supply Chain Management, Inventory ControlPst Company Apr 2011 - Mar 2013Moscow, RussiaResponsibilities:Purchasing Manager / Logistics Manager:Managed relationships with current vendors and led the search for alternative and grey suppliers to ensure competitive pricing.Developed and maintained sales price lists and purchasing price lists, overseeing the efficient operation of the purchasing department.Administered a wide range of products (up to 5,000 SKUs), optimizing purchasing and inventory control systems.Negotiated and managed exclusive vendor agreements to secure the best deals.Conducted competitive monitoring and set target prices based on market analysis of similar products.Led negotiations with both domestic and international suppliers to secure favorable terms.Prepared documentation for customs clearance and ensured compliance with Incoterms 2010.Executed multimodal transportation strategies to streamline logistics operations.Analyst:Developed budgets for the sales and purchasing departments, ensuring cost-effective operations.Conducted ABC analysis for product assortment classification and inventory management.Established an inventory management system to optimize stock control, purchasing forecasts, and sales analytics.Managed order formation and storage capacity requirements based on market demand.Conducted market capacity evaluations and tracked market distribution trends.Controlled regional representatives overseeing outsourced equipment storage and maintenance.Achievements:Developed and implemented systems for better accounting and inventory control, reducing manual errors and improving efficiency.Negotiated favorable terms with suppliers, resulting in a reduction of overall procurement costs.Managed a diverse product assortment, resulting in improved stock turnover and enhanced warehouse efficiency.
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Import And Supply Chain Manager | Supplier Negotiation, Strategic Sourcing, Inventory ControlCorporation Znak Sep 2010 - Jan 2011Moscow, RussiaResponsibilities:Developed systems for tracking and controlling orders, payments, and contracts, ensuring efficient procurement processes.Established a system to monitor inventory levels, considering seasonality, sales forecasts, and analysis for future procurement needs.Analyzed large volumes of data using Excel functions (VLOOKUP, GLOOKUP, COUNTIF) for precise stock management and sales forecasting.Placed orders with suppliers, ensuring optimal stock levels and efficient delivery schedules.Analyzed current supplier performance and sourced new suppliers to improve supply chain efficiency and cost-effectiveness.Monitored payments and managed outstanding debts to maintain smooth financial operations.Executed quality control (QC) inspections prior to shipment to ensure product compliance with standards.Negotiated terms and agreements with foreign suppliers, drafting contracts to secure favorable terms.Monitored the execution of contracts to ensure full compliance with agreed-upon terms.Executed testing of product samples to ensure quality and adherence to specifications.Achievements: Reduced procurement costs by 15% through strategic sourcing and renegotiation of supplier contracts, improving overall profitability.Increased on-time delivery rates by 20% by implementing an enhanced tracking system for supplier performance and order fulfillment.Decreased stockouts by 25% through the development of a robust inventory control system that incorporated sales forecasting and seasonality analysis, ensuring optimal stock levels.
Sergei Ilin Education Details
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WeltecA -
International Independent University Of Environmental And Political SciencesManagement And Finance
Frequently Asked Questions about Sergei Ilin
What company does Sergei Ilin work for?
Sergei Ilin works for Freelance
What is Sergei Ilin's role at the current company?
Sergei Ilin's current role is Data Analytics | Technical Support | Business Intelligence | Machine Learning.
What schools did Sergei Ilin attend?
Sergei Ilin attended Weltec, Санкт-Петербургский Политехнический Университет Петра Великого, Государственный Университет Управления (Гуу), International Independent University Of Environmental And Political Sciences.
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Sergei Ilin
Experienced Program And Project Leader Driving Success At Kesko It | Proven Track Record Of Delivering Excellence & Achieving Milestones In ItVantaa -
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SERGEI ILIN
Navigating The Digital Landscape With Strategic Consulting, Custom Training, And Skilled Business Development For Lasting Client Relationships And Growth.Minsk, Belarus1yahoo.co.uk -
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