• Configured systems according to prescribed operating system, software and hardware frameworks.• Generated reports to track performance and analyze trends.• Patched software and installed new versions to eliminate security problems and protect data.• Performed troubleshooting and repaired peripheral devices like printers, scanners and client systems.• Established, repaired and optimized networks by installing wiring, cabling and devices.• Reduced system downtime by proactively monitoring and addressing potential issues.• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

• Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.• Ensured the implementation of the planned programming based on individual support plan goals for the clients of the community support house.• Kept accurate records for client files and handled related paperwork.

• Assisted students for creating a penetration testing environment remotely on University's server• Administered coursework, graded assignments and provided constructive feedback.• Assisted with development and implementation of new course materials to enhance learning experience.• Collaborated with faculty members on research projects, contributing to the advancement of knowledge in their respective fields.

• Represented as Desktop Support Specialist at Client location named Whirlpool Corporation of India on behalf of Wipro Limited.• Resolved the assigned incidents on Service Now by performing troubleshooting, providing quick resolutions and documenting them.• Provided Remote Support by handling the incidents for 30 client locations using the Service Now tool by allocating them to engineers and coordinated with clients.• Provided end-user support related to Operating system configuration, software, and printer installation.• Conducted thorough root cause analysis on recurring technical problems to identify solutions.• Removed malware, ransomware, and other threats from laptops and desktop systems.• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Whirlpool's policies.