Scott Jeffrey Email & Phone Number

London, England, United Kingdom

Leading global repair strategy and operations:- Executing operational strategy- Leveraging regional teams to share and build best practice- Driver of continuous improvement- Proactive engagement in go to market and after-sales solutions to enhance Cx and reduce warranty costs- Improving out of warranty services to extend product life and offer customers more choice

London, England, United Kingdom

Global repair leader for iRobot customer care. Providing strategy and support to teams in North America, EMEA, APAC and LATAM to deliver business process improvement and operational efficiencies across all regions.Key achievements:- Delivered business transformation projects to significantly increase the opportunity to repair products in North America.- On-boarding of new partners and integration of new digital CRM solutions to align business process, partner performance and customer experience across EMEA and North America.- Fostering global working groups to align on best practice and identify emerging trends.

Southend-On-Sea, Essex, United Kingdom

I led a team of Engineers in the support and development of repair processes for medical devices across a global company. The team were engaged in the full life cycle management of medical devices including R&D (design for service), new repair introduction, tooling development, process development, technical documentation and operational support. I worked with stakeholders and teams across the business using a customer centric approach to lead the delivery of projects and technical solutions which innovated products and processes whilst maintaining the demanding quality standards of the medical industry.I was proud to Lead, motivate and develop a team of Engineers and Engineering Apprentices to: Deliver operational support to UI repair operations – achieving consistent annual cost savings and improvements.I managed the Process and Tooling development projects to deliver improvement and cost reduction across EMEA in collaboration with teams throughout the region. I created and embedded ‘Design for Service’ procedures into the overarching R&D product development process. This ensured products were serviceable when entering the market with risk assessed repair procedures and documentation. The team managed New Repair Introduction to the global Olympus service business and provided technical support to global service centres.

Southend On Sea, United Kingdom

Developing tooling and processes to support repair operations in the UI Region, ensuring audit Compliance to internal and regulatory standards. Responsibility to deliver time and cost saving through continuous improvement and process development.

Southend On Sea, United Kingdom

Working in a team to support Repair operations in the UI Region through product lifecycle management and tooling development whilst also providing technical support to end users across the UK.

London, United Kingdom

Field Service Engineer maintaining and installing a wide range of Dental equipment including Autoclaves, Dental Chairs, Suction Units and X-ray Systems.

London, United Kingdom

Workshop technician servicing and repairing Autoclaves and Dental equipment. Duties also included stock control, logistics and customer telephone support.