26 years’ of experience working in different positions in hotel industry and moreover that extra skill to handle customers complaints proficiently.Highly skilled in overseeing the housekeeping department.Thorough understanding of formulation of budgets and cost controls.Effective hiring, training, evaluating, and supervision skills.Demonstrated ability to ensure all tasks are completed in a timely and systematic manner.Good communication and organizational skills.Able to work under pressure and have patience.Enjoy working as a team and have leadership qualities.
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Executive HousekeeperHyatt Regency Apr 2019 - PresentToronto, Ontario, Canada* Responsible for short and long term planning and the management of the hotel’s Housekeeping operations * Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans * Solid understanding of housekeeping and laundry supplies and pars * Teach employees importance of and how to greet guests and courteously solve guest requests *See that inspection program is consistently maintained * Assure all safety and security policies and procedures are followed * Work closely with all other Departments * Inspect V.I.P rooms daily * Experience purchasing linens and housekeeping supplies * Current on latest housekeeping and laundry technology * Work closely with vendors to assure proper pricing, delivery, and maintenance * Experience teaching, supervising, and mentoring multilingual and multicultural staff * Ensure OSHA and AODA policies are adhered to * Experience with turn-down service, special needs of VIP Guests, foreign dignitaries, etc. helpful * Insures proper staffing levels for customer service goals * Coach and counsel employees to reflect Hyatt service standards and procedures Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. -
Executive HousekeeperRadisson Admiral Hotel Toronto Harbourfront May 2014 - Apr 2019Toronto, Canada Area*Ensure Hotels standards are implemented and audited *Develop and update task checklists and standard operating procedures for all shifts and position. *Maintain all Hotel guest rooms, public areas, ensuring that the highest standards of cleanliness are met.*Hire, train and lead Housekeeping team to ensure a successful operation.*Measure, interpret and evaluate teams working standards and correct where necessary.*Ensure effective everyday communications, including coaching and performance management.*Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.*Control all purchases for the department and is consistently aware of quality and cost.*Control department labour costs while ensuring effective scheduling, vacation planning and department productivity, including leased labour.*Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget.*Responsible for the annual budget and the annual linenrequisition *Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Radisson Hotels.*Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.*Conduct regular meetings with all external contractor companies to ensure hotel standards are consistently met in a cost effective and efficient manner.*Conduct regular Housekeeping meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments,keep informed of the housekeeping standards of competitor hotels.*Conduct yearly performance evaluations on a timely basis, including corrective action and coaching. -
Executive DirectorHotel Shanti Palace, Mahipalpur(***) May 2007 - Jan 2014New Delhi Area, IndiaForecasting of Sale/Budgeting Cost and Plan Pre-Opening Expenses of the hotel.I did three project in same property.Entire project like contractors coordination, tender finalized, rate list comparative,time line,bill checked.Handling and delegating Legal and tax matter.Planning and Scheduling Staff training.Planning and Organizing Specialty restaurant menus.Planning and Organizing Marketing Sales and promotions.Overall assisting the GM in Organizing planning and directing the hotel day to day operations.Prepare weekly staffing Schedules. monitoring staff attendance. and staff planning to meet with the activity of the .hotel taking in consideration of the cost factor.Checks and maintain procedure of inventory and to prevent pilferages.Assist in preparation of monthly reports.Attends and conducts operational meetings and inspection to review. Monitor and upgrade. performance of the dept.Directing and coordinating with the General Manager. -
Pre Opening Executive HousekeeperHotel Shanti Palace, Mahipalpur(***) Jan 2001 - May 2007New Delhi Area, IndiaPrepare weekly staffing Schedules. monitoring staff attendance. and staff planning to meet with the activity of the .hotel taking in consideration of the cost factor.Checks and maintain procedure of inventory and to prevent pilferages.Assist in preparation of monthly reports.To achieve maximum with minimum complaints.Periodically achieve budgets and plan cost control strategies.Follow routine schedule using checklist to assist the proper completion of each room and floors ,public area and guest lobby.Maintaining a close working relation with other dept .and reporting to GM. -
Executive HousekeeperShipra Hotels Limited May 1999 - Dec 2000New Delhi Area, IndiaSupervised housekeeping and laundry personnel including hiring, firing, performance assessments, training and developmentMaintained efficiency and labor cost goals.Ensured quality services are rendered in meeting guest requirements.Scheduled staff in keeping with labor standards and forecasted tenure.Enforced policies and procedures.Monitored and maintained level of sanitation in rooms, storage areas, laundry and restrooms.Enforced set procedures for the acceptance, safety, and return on guest lost and found itemsHelped in development of the yearly budget.Monitored performance against plan.Maintained room quality derived from hotel objectivesPlan staff training programs. -
Executive HousekeeperHotel Grand Sartaj New Delhi A-3, Green Park, New Delhi, India Jun 1998 - May 1999A hotel executive housekeeper is responsible for the housekeeping function within a given facility. This doesn’t mean that they handle the actual day-to-day cleaning responsibilities, but rather oversee them. They are the first line of defense if a problem arises within the housekeeping function, and therefore they must keep apprised of everything that is happening within the department at all times.The hotel executive housekeeper handles all functions associated with that department. Not only do they handle all of the managerial responsibilities, but they may also be responsible for managing the budget for the department as well. They are a part of the management team and therefore must be able to provide assessments and updates on what is going on within the housekeeping department at all times.They handle all personnel issues in some capacity for the housekeeping function. They handle the hiring, firing, and disciplinary actions if they become necessary. They work by auditing and assessing how well the housekeeping function is working, and they provide any points for improvement. As they are solely responsible for the success or failure of the housekeeping function within that hotel, they must be able to account for all activities at any given time.The hotel executive housekeeper must maintain relationships with all of the employees within their department. They are responsible for their performance and therefore must be present often. They often work in conjunction with other departments to ensure that the room and the grounds are clean, and that the hotel guest has a positive experience. They are responsible for ensuring that all of the necessary equipment is in place for their employees, and they handle any training that is necessary.
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Housekeeping Desk CoordinatorIntercontinental Hotels & Resorts Mar 1997 - Jun 1998New Delhi Area, IndiaAssisting the staff to keep the areas within the hotel highest level of cleanliness thus resulting in guest satisfaction and hotel profitability. Attending the guest call politely. Brief the staff to have spot checking, surprise visit timely. Ensure all the assignments are completed within the allocated time fame. Coordinating with the engineering dept.and assisting the other supervisors and room boys. To make the housekeeping. department with “no complaints Directing and coordinating with the Housekeeper.
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Trainee HousekeepingCrowne Plaza® Hotels & Resorts Jul 1993 - Jan 1997New Delhi Area, IndiaResponsible for maintaining the hygiene and appearance of the hotelServicing and maintaining the guest rooms and replenishing stock as and when needed.Providing service items to guest rooms upon requests from the guests
S K Education Details
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Sociology
Frequently Asked Questions about S K
What company does S K work for?
S K works for Hyatt Regency
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S K's current role is Executive housekeeper.
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S K attended Chaudhary Charan Singh University.
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