S K Email and Phone Number

Here at C4 VIBEZ, we manage the entire event to a perfection. Leaving our clients coming back for more. We have a mix of dedicated DJs, who are carefully selected with their own unique style and a commitment to offering a professional and high quality customer service experience.We have also now added a new feature: 360 Photobooth to enhance your event..

- Auditing the care agents work to ensure no detriment is caused to the customer or the business who are dealing with the migration issues from SSE to OVO.- Collecting KYC information, undertaking research via our internal sources. Working effectively with key stakeholders using strong influencing skills to ensure satisfactory resolution of key issues and/or implementing any required change in static data and resolution.- Using a carefully structured method to ensure the right feedback is given to each agent when auditing their work.

- Working on a Tier 3 campaign, calling cases to establish if they have been isolating as per guidance issued by the government. Also, to give guidance on their symptoms and any unanswered questions they may have.- Working closely and carefully with vulnerable customers to ensure no breaches have been breached to ensure each case is not impacted nor a detriment to the business as well as to themselves or to other people.

- Dealing with finances with John Lewis and Waitrose between the entities and their customers by helping them with their applications.- Investigated complaints from initial contact by customer, directly through to resolution.- Received inbound calls and investigating BAU general complaints in regards to fees and interests. Incorporating FCA guidelines as well as adhering within the business guidelines.- Liaising with internal departments and stakeholders when investing payment queries.

- Proven KYC Analyst experience with the ability to review and interpret complex data from a variety of sources.- Supported the assigned Business Group to respond to Regulatory / Audit inquiries and assist with evidence.- Facilitate AML, client onboarding functions, Client Due Diligence (CDD) and KYC verifications.- Liaised with senior managers and other departments, as part of the KYC process, to ensure ongoing compliance with AML Standards and regulatory requirements.

- Investigated customer complaints in detail, achieve targets, managed case flow (WIP), responded with a substantive resolution written in bespoke letter writing which included Data Protection, quality checked case handlers’ letters prior to posting internal requests to update or amend customers issues.- Resolved customers or colleagues enquires making decisions with unique tasks in accordance to company’s procedures to deliver an excellent service. Following GDPR and DPA guidelines when communicating with customer details to ensure its updated on our systems and protected.- Communicated with customers, colleagues, internal department and third-party organizations such as Individual Voluntary Arrangement organizations, The Financial Ombudsman Service and any debt collection companies.

- Working as an investigator, completing end to end investigations to ensure the business had no exposure to any individuals named on the Sanctions/Terrorist list. Acting as a referral point for AML referrals, or any other suspicious activities.- Reviewing / submitting Suspicious Activity Reports (SAR’s) to the National Crime Agency (NCA) to ensure companies obligations under the Proceeds of Crime Act (POCA) were fulfilled.- Liaising with the business, whether to obtain further information, advising the outcomes of our investigation or making recommendations if a process failure was identified.- Performed in-depth investigations into bank customers and their transaction history to isolate violations of banking policy. Conducting internal fraud investigations too.- Performed in depth due diligence on customers KYC and source of wealth information, this included the identification and investigation of politically exposure of the individual- Worked on cases involving PPI on Mortgage products ensuring there is a resolution with a FRL (Final Response Letter).

- Handle all complaints to comply with the Financial Conduct Authority and provided a prompt and professional response at all times while bringing the complaint to a closure within the agreed timescales, in accordance to FOS guidelines.- Following FCA guidelines and working closely with FOS SMEs to deliver the right outcome for our customers. My responsibilities were to gain an understanding and investigate the dissatisfaction raised due to migrated followed by a FRL.- Developing the knowledge of others and identifying complaint points. Deliver training to new recruits for their RTC, making sure all knowledge is up-to-date and learning frequent red risk areas to prevent fails.- Gathering and analyzing KYC documentation in accordance with regulatory and the TSB AML policy requirements to identify any risks associated with the client.

- Responsible for day-to-day operations - contacting customers to assist with their mortgage needs. My leadership instinct applies here, this encouraged me to coach/develop both new entrants and existing members to improve their capability and skill set, whilst creating a professional environment.- Proactively and efficiently manage a pipeline of mortgage applications, working on a tight deadline.- Worked within Collections, learning new skills and gaining experience with customers with changes of circumstance(s) – being the first point of contact and working with those who may be facing financial difficulty.- Providing Brokers and Relationship Managers with accurate case updates at all points in the pre-offer process.- Successfully planned and carried out Quarterly Award events. I was a part of the Charity and Social events team where I would organise events and still be 100% competence on my calls.- Introduced a ‘Buddy’ system within the different Mortgage departments which has proven a more effective way to help customers as well as each other within the Bank.

- Managing a team of 54 employees, ensuring all staff followed the safety procedures implemented by the company.- Filed incident reports & handled inappropriate behaviour to document problems and disturbances.- Created weekly Rotas, completed monthly inventories of all supplies and stock, interviewed potential employees and completed weekly wages.- Tracked guest satisfaction surveys and reviews to recognise trends and create action plans for improving guest services.- Project managed and rolled out, new customer facing initiative called ‘Count on Us’.- Drove internal training across the team to improve on the capability and address any weaknesses, enabling individuals to grow and progress onto the management programme offered by the business.