S.Kartik Kumar Email and Phone Number

GAGGAN, Bangkok- Progressive Indian Cuisine (Voted as Asia’s No.1 & World’s No.10 Restaurant by S.Pellegrino World’s 50 Best & Asia's 50 Best Restaurants) •Responsible for the overall F&B strategy for the company by contributing to the F&B initiatives and actively contribute to the initiatives and evaluate New F&B trends and apply them to the Restaurant.•Meeting restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.•Planning menus by consulting with chefs; estimates food costs and profits; adjusts menus.•Controlling costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation•Personally meet and bid farewell to a minimum of 80% of customers•Encourage and motivate staff to provide optimum service during all shifts•Share recommendations and guest comments with the Chef and to reflect current customer profile Responsible for enhancing customer experience and ensuring "customer Delight", through anticipation and personalized service

Overall Food & Beverage operation of 168 all-suites room property, managing the operations of all day dining & North West frontier cuisine Restaurant, ensuring quality assurance, staff recruitment & Training pre-opening experience , menu design, special event development ,food safety standard maintenance, six sigma leadership, Beverage cost Planning ,Beverage Procurement & Internal audits.

Food and Beverage service outlets – 2 years at Kebabs & Kurries, Indian Specialty Restaurant (Flavors’ of India) along with Cubbon Pavilion - 24*7 Multi cuisine Restaurant & Highland Nectar Lounge Bar.JOB SCOPE: To manage the Restaurant operations, achieving business objectives through customer focused service delivery. Promote the desired work culture around the core values of Trust, Integrity, Respect, One Team and Service of the brand ethos in ITC Hotels.Key Responsibilities: • Oversee the Implementation of standards as detailed in the departmental standards and procedures manual• Manpower planning, training and appraisal for Associates• Responsible for conducting internal audits and meeting external audit targets• Responsible for enhancing customer experience and ensuring "customer Delight", through anticipation and personalized service• Adhere to opening and closing procedures• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling well and call prodstar • Personally meet and bid farewell to a minimum of 80% of customers• Encourage and motivate staff to provide optimum service during all shifts• Share recommendations and guest comments with the Chef and Food and Beverage Manager to reflect current customer profile• Develop and implement Promotional Calendar for Food and beverage products in the restaurant• Anticipate market changes and review operations when necessary• Actively pursue cost saving measures• Forecasting • Stock control• Analyze food and beverage statistics through point of sale system• Work with superiors in the preparation and management of the departmental budget. Duties include:• Provide input for Restaurant strategy and input for budget process• Control and monitor departmental costs on an ongoing basis to ensure optimum performance against budget.

Key Responsibilities:•Deliver Food and Beverage service of the highest standards •Accordance with departmental standards and procedures•Communicate with my superiors regarding difficulties•Establish and maintain effective employee working relationship•Grooming is impeccable in accordance with Taj standards•Outlet equipment is clean•Equipment is sorted and stored•Reservations are read and familiarized•Special occasions requirements are ready

BARTENDER - BLUE BARJOB SCOPE: Under the supervision of the Beverage Manager, I have delivered exceptional service & customer care; in adherence with the Taj group of hotel policies. Key Responsibilities:•Deliver Food and Beverage service of the highest standards •Accordance with departmental standards and procedures•Communicate with my superiors regarding difficulties•Establish and maintain effective employee working relationship•Grooming is impeccable in accordance with Taj standards•Outlet equipment is clean•Equipment is sorted and stored•Reservations are read and familiarized•Special occasions requirements are ready