Highly competent and enthusiastic professional, I have been practicing Retail for more than 25 years and driving stores chains for national and international brands, resulting a strong experience as a senior position in multicultural environment. I’ve worked in several countries across Europe like France, Belgium, Luxembourg, The Netherlands, Spain... USA and China as well.My key skills are the ability to deliver business performance and manage company transformation to achieve a dominant position on the market, and sustainable profitability. My expertise is based on 3 pillars:• BUSINESS: gifted with an entrepreneurial attitude and results oriented mindset, I drive P&L and deliver sales performance by monitoring KPI’s, improving customer experience and implementing the strategy. I also manage store expansion across several countries, I am a business developer!• OPERATION: I manage store opening, refurbishment and closure. I develop new tolls and upgrade work methods to achieve operation excellence. I make omnichannel live, efficient and consistent in all units.I am a pragmatic person and a problem solver!• PEOPLE: I lead by example, spread company culture and values to engage People. I have a collaborative approach and deploy soft management to reveal talents and drive behavior change. I am a true internal brand ambassador!Positive team leader with excellent communication skills, I am flourishing in supporting dynamic companies that are focused on “the extra mile” and exceed expectations. Now looking for my next challenge!Passionate about supporting Retail companies transformation to much loved profitable High Street Brand 🔹 Developing People Skills & Talents to deliver World Class Customer Service and achieve Operation Excellence 🔹 Driving OmniChannel efficiency🔹 Thinking Out of the Box 🔹 #premiumbrand #retail #teammanagement #leadership #management #changemanagement #manager #leader #lingerie #luxury #cosmetics #fashion #jewelry #watches #shoes #passionate #strategy #brandequity #customerservice #experience #sales #director #executive #financialKPI's #commercialKPI's #KPI #operation #operations #expansion #portfolio #landlord #P&L #businessplan #storeprofitability #online #offline #humanressource #marketing #supplychain #omnichannel #expertise #coaching #training #international #worldwide #reflection #innovation #consistent #reliability #hardworking #responsible #loyal #commitments #procedures #quickmakingdecision #solutions #problemsolver #frencch #english #communication #organization #outstanding #stores #design #strategy #COO
Freelance
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Manager De Transition, Consultant And FormateurFreelanceParis, Fr
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Manager De Transition, Consultant & FormateurFreelance Jan 2023 - PresentParis, FranceCertifié en Conduite du changement professionnel et Scrum Master.COMPETENCES PROFESSIONNELLES:**DIRECTION COMMERCIALE & STRATEGIE OPERATIONNELLE**- Membre du CODIR- Diriger des réseaux retail européens- Adapter des actions globales dans un contexte pluriculturel- Élaborer et impulser la stratégie commerciale de réseau- Améliorer l’expérience client (off-line/on-line), déployer l’omnicanalité- Ouvrir de nouveaux points de vente, assurer la veille concurrentielle - Gérer le parc immobilier, relations bailleurs/franchisés, négociations contractuelles, conformité ERP**ANALYSE & DEVELOPPEMENT DE LA PERFORMANCE**- Optimiser les P&L, rentabilité, budgets- Analyser les KPI’s, reporting commercial et financier- Construire des plans d'action pour la performance- Piloter la masse salariale, optimiser les ressources- Maximiser le CRM avec marketing, actions ciblées- Actualiser le référentiel de compétences et d’évaluation des métiers**MANAGEMENT DES RICHESSES HUMAINES & DES EQUIPES**- Recruter et développer les talents (formation, coaching, promotion)- Enrichir l'expérience collaborateur, engagement à long terme- Développer le leadership, management de proximité et situationnel- Diffuser la culture d’entreprise, animer les réseaux, manager les équipes support- Accompagner le changement, gérer recrutements, on-boarding, formation continue- Garantir un bon climat social, co-animer le CSE, piloter la politique salariale- Sublimer l’expérience client, améliorer le discours de marque et techniques de vente**CONDUITE DU CHANGEMENT & PILOTAGE DE PROJETS**- Méthodes Agile, Lean management, excellence opérationnelle- Diagnostic de l’existant, planification des actions- Définir livrables, évaluer risques, accompagner le changement- Communication transversale, optimisation des process, harmonisation des méthodes de travail- Définir et piloter la stratégie globale du projet avec les instances de direction- Assurer rentabilité et atteinte des objectifs
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Retail DirectorLa Redoute Jun 2021 - Jun 2022Paris, FranceGroupe Galeries LafayettePilotage et animation du réseau AMPM & La Redoute Intérieurs (boutiques et corners)Construction et mise en oeuvre de la stratégie omnicanale et d'excellence opérationnelleRenforcement des compétences métiers et managériales au sein des équipesAmélioration de la shopping expérience et de la satisfaction ClientDéploiement de la présence physique des 2 marquesOptimisation des P&L -
Retail DirectorHabitat Mar 2019 - Jun 2020Région De Paris, France -
Directeur Retail France, Belgium & LuxembourgHunkemöller International Bv Mar 2016 - Mar 2019St Quentin, France / Antwerpen, Belgique -
Head Of Retail France & LuxembourgHunkemöller International Bv Nov 2009 - Feb 2016St-Quentin, France -
Area Manager FranceManfield Shoes 2007 - 2009Paris, France -
Area Manager FranceOxybul Éveil Et Jeux 2001 - 2007Paris / Fourqueux, FranceAnciennement FNAC EVEIL & JEUX -
Store ManagerFnac (Junior) Aug 2000 - Sep 2001Val D'Europe, France -
Assistant Store ManagerGap Inc. Sep 1998 - Jul 2000Paris, France -
Business Graduate TraineeWalmart Apr 1998 - May 1998Greensboro, NcRetail, management, marketing -
Teaching Assistant In FrenchUniversity Of North Carolina At Chapel Hill Aug 1997 - May 1998Chapel Hill, NcTeaching French as native speaker to 3 classes of undergraduate students -
Business Graduate TraineeCredit Lyonnais Mar 1997 - May 1997Shanghai City, ChinaFinance, Project funding, Joint venture
Stéphane Lalanne Skills
Stéphane Lalanne Education Details
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Retail, Management, Hr -
Vente, Distribution Et Opérations De Marketing, Général -
Vae En Cours
Frequently Asked Questions about Stéphane Lalanne
What company does Stéphane Lalanne work for?
Stéphane Lalanne works for Freelance
What is Stéphane Lalanne's role at the current company?
Stéphane Lalanne's current role is Manager de transition, Consultant and Formateur.
What schools did Stéphane Lalanne attend?
Stéphane Lalanne attended University Of North Carolina At Chapel Hill, Université Nice Sophia Antipolis (Membre D'université Côte D'azur), Université Paris-Est Créteil (Upec).
What are some of Stéphane Lalanne's interests?
Stéphane Lalanne has interest in Children.
What skills is Stéphane Lalanne known for?
Stéphane Lalanne has skills like Service Client, Microsoft Office, Management, Microsoft Excel, Vente, Microsoft Word, Leadership, Powerpoint, Gestion De Projet, Marketing, Formation, Immobilier Commercial.
Not the Stéphane Lalanne you were looking for?
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Stéphane Lalanne
Militaire Devenu Entrepreneur En Micro-Franchise 🪂| Expert En Networking 🌟| Conférencier | Je Vous Accompagne Pas À Pas Pour Atteindre Vos Objectifs 🎯| Des Milliers De Partenaires Guidés En Près De 20 Ans D'ExpérienceSaint-Sulpice-De-Faleyrens -
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Stephane LALANNE
Chemical Engineer In Cash Industry (Banknotes And Coins): Chemical Analysis, R&D Studies, Production, AnticounterfeitingGreater Bordeaux Metropolitan Area1monnaiedeparis.fr
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