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Sam Lim Email & Phone Number
Senior Project Manager
at
Aimsio | Field Service Management Software
1 work email found
@aimsio.com
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Senior Project Manager
Location
Vancouver, British Columbia, Canada
Who is Sam Lim? Overview
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Quick answer
Sam Lim is listed as Senior Project Manager at Aimsio | Field Service Management Software, based in Vancouver, British Columbia, Canada. AeroLeads shows a work email signal at aimsio.com and a matched LinkedIn profile for Sam Lim.
Sam Lim previously worked as Implementation Project Manager at Aimsio and Technical Project Manager at Alida. Sam Lim holds Diploma, Computer/Information Technology Administration And Management from British Columbia Institute Of Technology.
Company email context
Email format at Aimsio | Field Service Management Software
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{first}.{last}@aimsio.com
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AeroLeads found 1 current-domain work email signal for Sam Lim. Compare company email patterns before reaching out.
Profile bio
About Sam Lim
Sam Lim is a Senior Project Manager at Aimsio | Field Service Management Software.
Current workplace
Sam Lim's current company
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Aimsio | Field Service Management Software
AeroLeads page
7 roles
Sam Lim work experience
A career timeline built from the work history available for this profile.
Implementation Project Manager
Current
Sep 2021 - Present
Technical Project Manager
- Provide technical consulting and product expertise to customers enabling a comprehensive solution is delivered in a timely fashion
- Lead live customer sessions to deliver in-product training on configuration steps, instill best practices, and drive product adoption
- Respond to shifts in configuration scope and effectively manage client expectations
- Document custom configurations for internal support teams
- Follow QA processes to ensure a quality product is delivered
- Monitor and report on progress throughout implementations to ensure deliverables, budgets and timelines are met
Jan 2021 - Sep 2021
Escalations Analyst
- Manage product issue priorities for development and engineering team to ensure adherence to SLAs
- Identify client improvement opportunities and reinforce best practices
- Designated subject matter expert for API
- Create and manage supplementary Technical Support documentation and training tools to fill gaps in operational and product knowledge
- Provide on demand support during system upgrades to reduce potential down time for clients
Dec 2018 - Jan 2021
Technical Analyst
- Investigate functional and technical issues, and manage client expectations and timelines
- Provide detailed information about Alida software regarding updates, issues, and workarounds
- Manage incoming technical support tickets over phone, chat, and email
- Log product related issues with the development team in ticket management system
- Assist new hires with developing skills and knowledge surrounding the platform
Jun 2018 - Dec 2018
Business Technical Support
- Provide networking, VoIP, Shaw managed PBX, and hosting technical support to business customers
- Educate business customers with proper use and deployment of Cisco Meraki products
- Work with 3rd party technical support teams to diagnose networking issues
- Route and schedule service technicians to businesses in the event there are issues with services
- Document and log all trouble tickets on customer accounts to maintain an accurate history of service issues and inquiries
- Identify and escalate large area outages to action center team for investigation
Aug 2016 - Jun 2018
Residential Technical Support
Shaw Communications
- Provide customers with professional and friendly customer service
- Assist residential customers with troubleshooting cable, internet, and phone hardware
- Route and schedule service technicians to homes with service issues that could not be resolved over phone
- Log trouble tickets on customers account to maintain an accurate history of service issues and inquiries
Jun 2012 - Aug 2016
1 education record
Sam Lim education
FAQ
Frequently asked questions about Sam Lim
Quick answers generated from the profile data available on this page.
What company does Sam Lim work for?
Sam Lim works for Aimsio | Field Service Management Software.
What is Sam Lim's role at Aimsio | Field Service Management Software?
Sam Lim is listed as Senior Project Manager at Aimsio | Field Service Management Software.
What is Sam Lim's email address?
AeroLeads has found 1 work email signal at @aimsio.com for Sam Lim at Aimsio | Field Service Management Software.
Where is Sam Lim based?
Sam Lim is based in Vancouver, British Columbia, Canada while working with Aimsio | Field Service Management Software.
What companies has Sam Lim worked for?
Sam Lim has worked for Aimsio | Field Service Management Software, Aimsio, Alida, and Shaw Communications.
How can I contact Sam Lim?
You can use AeroLeads to view verified contact signals for Sam Lim at Aimsio | Field Service Management Software, including work email, phone, and LinkedIn data when available.
What schools did Sam Lim attend?
Sam Lim holds Diploma, Computer/Information Technology Administration And Management from British Columbia Institute Of Technology.
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