Change Analyst for a three-step ERP change for a multi-state utility company. Responsible for tracking all impacted stakeholders, data visualizations, and data reporting. As well as working with the training team to help deliver and create training materials. Responsible for training and influencing the change network, creating buy-in, and working with leadership to ensure a successful launch.□ Created a Change Impact Dashboard tracking critical metrics for a successful go-live and adoption/sustainment. Presented dashboard, data, and mitigations to the Director.□ Directed, produced, and edited video-based training materials for end users. Used screen capture software, audio recording, and digital cameras to create web-based training materials. □ Tracked change impacts and all stakeholders for the project. This data was used for executive alignment, communications, and training plans. □ Provided in-person go-live support, ensured change adoption, tech support, and reduced resistance.

IT Change Manager for ERP change and procurement for a multi-state utility company. Tasked with multiple project streams as the lead change manager to create communication plans, change plan, change network, buy-in, and work with leadership to ensure a smooth transition.□ Lead change manager on two project streams and responsible for all change management tasks, reports, deliverables, and executive alignment.□ Planned and presented at 55 roadshows over three weeks to build awareness, highlight the coming change, and create a change network. Tracked impact through surveys and reported out key findings.□ Responsible for maintaining role mapping document and establishing interim process between go-live dates. Worked with union leaders to ensure roles were accurate.□ Created a communications plan for each project tower. Wrote each email and went through the approval process to get executive alignment.□ Provided in-person go-live support to answer questions, ensure change adoption, tech support, and reduce resistance.

Consulting businesses and providing solutions using a multidisciplinary approach to various challenges their business may be facing. Using technical analysis and applying change management tools to create clear roadmaps to overcome any business challenge. Provided solutions to managing change and transition within organizations, programs, and projects. Consulted clients with change management, communication, workflow, problem-solving, data storage, organization change, breaking down silos, and program evaluation.Identified and managed anticipated resistance through in-depth interviews and data collection. Interviews included senior leadership, business owners, and employees. Created communication plans and roadmaps to achieve successful change, resulting in 100% increase in production.Organized with senior leaders and business owners to develop the organizational design, standard operating procedure, and culture change. Using surveys, data collection, interviews, and research to deliver excellent products to my customers. Managed stakeholders while tracking and reporting issues; defined and measured success metrics and monitored change progress.Customer Review:Acme Environmental Services hired Stephen Little with Change Solutions Inc to assist with our communication and flow concerns. We are a small family-owned business with growing pains and Stephen has really opened our eyes to some major issues but with his suggestions and assessment, we will finally be able to overcome this plateau and continue to grow! Stephen’s grasp of our company and each employee's role was impressive. It was as if he was an employee himself with us and spend many years learning our company. We were pleasantly surprised by how fast he found the problem and had a solution for it. He mapped out a solution with each detail and the result he expected us to see. Stephen made it easy to apply these changes and saw through to that process.

Consulting manager for the Veterans Benefits Administration (VBA) Strategic Program Manage-ment Office (formerly known as OSIC) Customer Experience team. Provided data analysis, trends analysis, change management, and survey deployment of VBA’s enterprise-level ideation initiatives and collaboration portfolio. Fostering a culture of innovation and collaboration across VBA, OSIC directly supported the Under Secretary for Benefits. Achieved success on congressionally mandated initiatives focused on advancing the delivery of Veterans benefits and services and promoting changes to VBA strategy, plans, and processes needed to serve the Veterans better. Developed change management plans for implementations while tracking change adoption and effectiveness.Developed, tested, and deployed 55 surveys on the SurveyMonkey platform within the last 12 months. Researched and provided statistical analysis of the survey results weekly. Ex-ported the results into various databases and presented visual charts developed on Power BI and Excel platform to the Customer Experience Director (GS15) and Executive Director of OSIC (SES), influencing strategic decisions.Utilized human-centered design principles, collaborative solutions, and continuous process improvement methodologies to facilitate journey maps, customer experience exercises, and other initiatives.Facilitated training sessions, team-building exercises, and division offsites to drive alignment with mandated initiatives.Established rapport with senior leaders, subject matter experts, and VBA business lines to drive change and increase customer experience to Veterans.

Program director dedicated to the success of all the stakeholders in the youth and family program. Developing and executing programs, training, creating vision, and road map to change. Managed the largest program in the organization, responsible for managing resources, people, timelines, training, and overall growth. Developed and executed changes within the organization, both domestically and internationally. Included engaging stakeholders in the change effort and ensuring readiness to adopt the coming changes, measured and reported change progress, assessed readiness and supported change adoption; resulting in 110% growth.Directed communications and implementing the overall direction and management of the youth and family programLeading change while collaboration with other program directors.Facilitating workshops and interventions to promote change management initiatives.Adopted change through coaching, mentoring, and developing stakeholders.Presented weekly multimedia speaking engagements (80-600 audience members).

• Directed change in organization through developing and executing new programs that led to 300% growth• Orchestrated collaboration with other change managers and program directors to train stakeholders• Conducted weekly multimedia presentations • Created lasting change and inclusive environment through counseling, mentoring, and developing stakeholders to have lasting change• Presented at public speaking engagements (20-400 Audience members)

• Directed patient interaction with the physical therapist• Created clinic presentation, organization and overall feel• Assisted physical therapist in rehab of clients

• Attained proficiency in stakeholder management• Led and executed change initiatives in the organization