Launched Chowly's Partnership API program; allowing two way integration seamlessly between marketplace partners and point of sale systems with the Chowly SDK.Developed and scaled the partner development process, from contract to production; personallylaunched 75+ brands to production with the Chowly APIs, including numerous enterprise brands.Managed the backend development of a new, rapid product launch for a white label online ordering platform in six months, providing a significant new source of revenue for the company and a new path for the company to grow. Responsible for roadmap planning and milestone management for all of Chowly's principal integrations (10+).Designed and deployed the initial launch of the customer support Chowly.help website

Managed the requirement gathering, development and release processes for multiple concurrent products: both in-house and consumer facing products.Maintained the consumer-facing web and mobile products within Agile development while gathering requirements and developing several new initiatives across the company. Developed and enhanced offline mobile app capabilitiesLaunched, maintained, and continuously enhance a custom CRM solution - utilized by over 300 users Created and maintained a Salesforce organization for business automation and marketing purposes.Led a Salesforce implementation company-wide; spearheaded the conversion of paper, PDF and Excel-based business processes to utilize Salesforce’s cloud technologies Managed the company’s use of marketing technology for lead generation.Built and maintained customer support workflows within Zendesk ticketing and chat.

Assisted Getty clientele for all of North America, principally French-speaking Canada, through the process of licensing imagery, footage, and music to suit their needs. Guided clients through the process of understanding the copyright involved with imagery and what license type would suit their needs.

· Receive phone calls from customers pertaining to a variety of technological issues regarding network or software issues and worked to resolve the difficulties. · Interact with customers who come into the OIT Offices and resolve their various technological issues from hardware to software complaints.

· Managed several office calendars relating to large corporate functions and executive meetings on a daily basis. · Answered the Melbourne Macquarie switchboard and e-mail concerns of clientele.

· Received, allocated, and delivered orders for technological equipment across campus. · Worked to resolve basic technological issues of students such as wireless connectivity.

· Conducted tours of the hospital's facilities for international clientele and patients · Managed databases of clients' and doctors' contact information

· Assisted nurses in tasks such as transporting patients, checking inventory, and transporting laboratory specimens to the appropriate laboratories. · Helped prepare patients before surgery and assisted them throughout their recovery periodSkills PC and Macintosh: Proficient with Microsoft Office (Word, Excel, PowerPoint, · Publisher)