S Mitchell Email & Phone Number

- reviewing high priority or complex tasks, such as enhanced due diligence, conducting open source investigations where required - investigations relating to sanctions, politically-exposed persons and adverse media entities- answering escalations from Investigators and other junior colleagues and, if required, escalating these further to technical managers- coaching junior colleagues - sharing emerging risks and trends with technical managers- identifying gaps in Investigators’ knowledge and feeding this back to their manager

Remote, United Kingdom

- investigating alerts raised by our transaction monitoring systems, analysing customer accounts to identify risk or suspicious activity, and recording your in a clear and concise rationale- reviewing and taking action on escalations from frontline customer operations - writing and submitting high-quality suspicious activity reports to the National Crime Agency- securing fraudulent funds so that they can be returned to victims- processing account closures, including defunds and ban reminders

Remote, United Kingdom

- delivering customer service by either telephone or via in-app chat- proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to give a better customer experience- identifying potential vulnerability or financial crime, escalating to the appropriate department, as well as handling tricky payment related queries- handling customer dissatisfaction, resolving complaints and escalating appropriately in line with the FCA regulations- supporting other members in the customer support team and mentoring new joiners

Manchester, England, United Kingdom

- specialises in creative writing- focus on plot structure, character development, grammar and developing narrative voice- delivers curriculum in an engaging and fun way for students- has experience teaching beginner, intermediate and advanced levels- presents lessons through a variety of fun and diverse classes - a professional, team-player mindset, with a strong relationships with teachers and parents

Stockport, England, United Kingdom

- assistant editor, writing major project pieces for the magazine and clients- editing the magazine format in inDesign- responsible for social media promotion for [d]arc awards- editing and uploading entries to the awards website - part of a small creative team working towards strict deadlines

Manchester, England, United Kingdom

- interpreting for social services, NHS and police

London, England, United Kingdom

- copywriting and proof-reading press releases- writing blog posts, promotions and copy for Random House annual catalogue- archiving back-catalogue- hosting a celebrity book launch

Ica Certificate In Managing Sanctions Risk, Finance, General, Distinction

Studied financial crime and regulatory compliance, including: - sanctions and the international context - screening systems and controls.

Ica Certificate In Anti-Money Laundering, Finance, General, Distinction

A practical course on core money laundering and terrorist financing risks, focussing on: - the foundations of money laundering.

Joint Honors, English Literature And Spanish, 2,1

- specialised in creative writing

Spanish Language And Literature