S Manoj Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Customer understanding:• Be the voice of the customer internally.• Understand needs and act accordingly.• Stay on top of changing trends and strategic priorities through in-depth data analysis to predictcustomer behavior.Pricing:• Develop the right pricing policy, identify opportunities for giving customers value through strategyand limited discounting.• Use discounting to drive portfolio mix and achieve strategic goals.Merchandising:• Develop and execute… Show more Customer understanding:• Be the voice of the customer internally.• Understand needs and act accordingly.• Stay on top of changing trends and strategic priorities through in-depth data analysis to predictcustomer behavior.Pricing:• Develop the right pricing policy, identify opportunities for giving customers value through strategyand limited discounting.• Use discounting to drive portfolio mix and achieve strategic goals.Merchandising:• Develop and execute plans to showcase the right products.• Identify cross-selling and upselling opportunities.• Own the customer experience in the category, making navigation and discovery easier.Marketing:across channels• Work with marketing to identify the best ROI initiatives to build awareness and encourage trial• Identify the right keywords, reduce costs, and increase conversions of website visits to orders.Promotions:• Create promotions to drive revenue, margins, etc.• Own both the creation and execution of the promotions calendar, including special occasions(Diwali, Valentine's Day, etc.).Catalogue:• Own catalog content creation, and drive this via internal catalog and marketing teams.• Drive better conversions through catalog improvement and enhancement based on customerinsights.Operations:• Work with the internal sourcing, quality, and design team to track key project milestones, andensure processes are followed for the review and reporting of the same.• Work with buying and sourcing teams to plan inventory and inwarding as per requirements,ensure inventory sufficiency, and reduce non-selling inventory.• Accountable for delivering revenue and volume targets for key account channels by focusing onsales drivers (visibility, pricing, merchandising/promotion)• Accountable for forecasting customer demand, and where applicable, facilitating the jointforecasting process with the merchant. Show less

Chennai, Tamil Nadu, India

• Manage account for 3K+ merchant in Grocery, FnV, Food, Meat, pet, and medicine 200 FnV, 600 Grocery 2000+ Food, 300+ Meat merchant,100 Medicine, 25 pet merchant)• Worked on all the parameter like SLP (Store Landing Page), SP (Store Page), CP (Click page) , CC (Confirm Click) page to improve the customer metrics• IID (Incorrect Item Delivered) – Maintain complaints below 2% for all category by Calling all the TOP IID merchant and explaining them about the customer experience affect… Show more • Manage account for 3K+ merchant in Grocery, FnV, Food, Meat, pet, and medicine 200 FnV, 600 Grocery 2000+ Food, 300+ Meat merchant,100 Medicine, 25 pet merchant)• Worked on all the parameter like SLP (Store Landing Page), SP (Store Page), CP (Click page) , CC (Confirm Click) page to improve the customer metrics• IID (Incorrect Item Delivered) – Maintain complaints below 2% for all category by Calling all the TOP IID merchant and explaining them about the customer experience affect, rating and order dip awareness• SKU depth - By cataloging the TOP SKU for all the merchant and ensuring the SKU depth is @ 95% for Meat, Food,FnV andGrocery• WASTAGE – Maintain wastage below 4% for Dunzo Daily• GTV (Gross transaction value) – Achieved Growth 7% month on month by working on inputmetrics like increasing the Average Basket size, Average Selling price, Average Order Value,• Consumer Conversion - SLP to SP - by adding more store to the list, SP to CP – Adding more SKU, CP-CC –Reduce UDF, Packaging charge• OOS – Maintained below 2% by ensuring the OOS is marked properly, and menu has been updated timely• Online hours – Maintained minimum 12hrs daily by checking, coordinating, and timely support in resolving the problem• Process – speed monitor checklist, store arrangement, daily price update, Dispatching, packaging.• Refund Task – Ensuring the refund is less than 2%• Sampling – Run banner on sampling and track each order, check the total task, coordinate withmerchant for sourcing offerKey Achievements:• Reduced overall OOS by 2%• Improved customer metrics; reduced customer complaints by ~25%• Reduced merchant cancellation by ~20% through redesigning forecasting model Show less

Chennai

• Managed operation for 15 Cloud Kitchen - 5 Brand with 4 L + Monthly Orders• Lead and Managed a team of 800 + Members• Setting up New store, new process Implementation and Execution - Successfully Opened 20Cloud Kitchen in SWIGGY PRIVATEBRAND (Bangalore - 5, Chennai -13, Coimbatore-1, and Tirupur - 1) and Trained People inExpansion for pan India• Launched New Brand across Cities (The Bowl Company, Homely, Breakfast Express, TeluguVantillu, Goodness Kitchen… Show more • Managed operation for 15 Cloud Kitchen - 5 Brand with 4 L + Monthly Orders• Lead and Managed a team of 800 + Members• Setting up New store, new process Implementation and Execution - Successfully Opened 20Cloud Kitchen in SWIGGY PRIVATEBRAND (Bangalore - 5, Chennai -13, Coimbatore-1, and Tirupur - 1) and Trained People inExpansion for pan India• Launched New Brand across Cities (The Bowl Company, Homely, Breakfast Express, TeluguVantillu, Goodness Kitchen, Freshery)• P&L– Developed and Implemented Business Model that delivered EBITDA Positive in 7 Month• Inventory Management – Reduce Wastage, Maintain Low COGS, Reduce Spillage and Pilferage• SCM - Inventory management, Vendor Audit to check the profile and hygiene, internal audit• Enabling cross functional coordination with SCM,Culinary, legal, compliance, menu excellence, central business, L&D and ops excellence teamKey Achievements:•Improved EBITDA by 35% through cost saving initiatives (Improved almost all levers of P&L -COGS (Cost of goods sold), Fuel & Electricity, Misc. etc.)• Implemented Pre time processes, reduced time from 12Min to 6 Min• Improved customer metrics; reduced customer complaints by ~25%• Reduced wastage by 20% through redesigning forecasting model Show less

Bengaluru Area, India

Chennai Area, India

Chennai, Tamil Nadu, India

Master Of Business Administration (Mba), Human Resources Management And Services

Bsc, Operation Management

Computer Science