Mariam Sayed Email & Phone Number

Supporting CPG clients for their on-premises and cloud environments. Technical scope:Server/Cloud Administration:Windows Server 2008, 2012,2016,2019, Azure cloud supportHyper-V, VMware, Citrix, SCCM, Windows Virtual Desktop (WVD/VDI), Exchange Admin Center, Office 365 Suite (OneDrive, SharePoint, Outlook, Teams) Backup/Storage Administration:Commvault HP (3PAR SAN, iSCSI SAN) Microsoft (Azure Backup, Blob) Network Administration:Cisco MerakiSilver Peak (SD-WAN Orchestrator) SolarWinds (Network Performance Monitor, Netflow Traffic Analyzer, Device Tracker) Security Administration:Microsoft (Active Directory, Azure AD Connect, Intune, MFA)

Ontario, Canada

Toronto, Ontario, Canada

 Provided remote support to CBI Health group employees. Responsible for managing, access modification of Active Directory user accounts, Azure AD, CBI applications, Email accounts on MS365 and Exchange Online, Citrix VMs Using JIRA as a part of asset management for establishing effective systems for record retention. Migrating employees to Intune MDM, providing technical support and training

Toronto, Canada Area

 Provided technical support for all service requests initiated by Self-Service Portal, chat, or telephone. Assisted users with LAN account and other Provisioning query’s, password resets, VPN troubleshooting, printer support, Installed applications remotely as per client’s request and mobile device support. Responsible for Active directory password resets and setting up, adding and removing groups. Troubleshoot PC software and hardware and support end-users on SharePoint, One Drive, Skype for Business, Outlook, Intune and various Microsoft Office 365 collaboration tools Updated all client interactions clearly and accurately on ServiceNow tickets to update service history Regularly referred to knowledge-based articles to determine alternate solutions to problems, also updated the knowledge-based article  Resolved technical problems for Rogers internal employees, third party and vendors  Provided software support for Rogers Call Centre Desktop and VDI (Maestro, SGI ,V21)  Oversee attendance and reporting in the ITCC during green, heightened awareness and critical days Reconcile attendance daily with employee timesheets against schedule and time in/out reporting Managed changes to scheduling to ensure adequate daily resource coverage

Mississauga,Canada

 Trained 40+ new comer clients on computer fundamentals while creating a friendly environment between staff and students, deployed and monitored computer software, hardware for computer lab led to increase 30% of the number of clients Prepared handouts and assignments, resulting in better improvements of students’ knowledge and skill Installed and repaired computer software and hardware for computer lab and performed general maintenance tasks to keep the lab working

 Responsible for developing step by step user guideline manuals, as well as FAQs for end users, also started knowledge articles archive for the IT team to refer and share best practices Administered servers and maintained electronic applications, including E-attendance, Electronic Document Management System (EDMS) and Visitor Management System (VMS); ensuring all application were in proper working order Acknowledged and reported technical/consumer issues regarding E-applicationsCreated daily electronic reports of attendance and shared findings with the Ministry’s Attendance Department Registered 800+ MCIT employee’s biometric and documented their information on the system; as a result, enabled employees to use digitalized attendance instead of manual