Mariam Sayed Email & Phone Number

Supporting CPG clients for their on-premises and cloud environments. Technical scope:Server/Cloud Administration:Windows Server 2008, 2012,2016,2019, Azure cloud supportHyper-V, VMware, Citrix, SCCM, Windows Virtual Desktop (WVD/VDI), Exchange Admin Center, Office 365 Suite (OneDrive, SharePoint, Outlook, Teams) Backup/Storage Administration:Commvault HP.

Ontario, Canada

Toronto, Ontario, Canada

 Provided remote support to CBI Health group employees. Responsible for managing, access modification of Active Directory user accounts, Azure AD, CBI applications, Email accounts on MS365 and Exchange Online, Citrix VMs Using JIRA as a part of asset management for establishing effective systems for record retention. Migrating employees to Intune MDM.

Toronto, Canada Area

 Provided technical support for all service requests initiated by Self-Service Portal, chat, or telephone. Assisted users with LAN account and other Provisioning query’s, password resets, VPN troubleshooting, printer support, Installed applications remotely as per client’s request and mobile device support. Responsible for Active directory password.

Mississauga, Canada

 Trained 40+ new comer clients on computer fundamentals while creating a friendly environment between staff and students, deployed and monitored computer software, hardware for computer lab led to increase 30% of the number of clients Prepared handouts and assignments, resulting in better improvements of students’ knowledge and skill Installed and.

 Responsible for developing step by step user guideline manuals, as well as FAQs for end users, also started knowledge articles archive for the IT team to refer and share best practices Administered servers and maintained electronic applications, including E-attendance, Electronic Document Management System (EDMS) and Visitor Management System (VMS).