Scott Mcmillan Email & Phone Number

Lincoln, England, United Kingdom

As a manager you are responsible for everyone within the restaurant. You must ensure that the crew are happy, working hard, and that the customers are getting a good experience. Running shifts mean that you must place crew in key positions throughout the day. Crew must be sent for breaks at appropriate times to ensure operation can continue smoothly. Managing daily cash intake: cashing up tills, ensuing that money is kept in the safe. All cash must be logged and signed for correctly to ensure there are no discrepancies. Hitting speed and customer satisfaction targets on shift – R2P below 180 and CSAT comments above 70%. Over the past year, I managed to improve my shifts average R2P times from 247 when I started to 177 (3rd place amongst other managers!). Ensuring all food safety standards and upheld – when a CFV occurred on my shift, we passed with 87%, being the only restaurant in the franchise to pass. Additionally, I must remain calm and professional in stressful circumstances and defuse tense situations. Often, situations occur with the homeless and drunk costumers causing disturbances.

Lincoln, England, United Kingdom

After being promoted, I was now a role model for other crew members. This allowed me to collaborate with team members, delegate out different tasks that needed completing and keep everyone motivated. As a crew trainer, I was responsible for completing SOCs (training verifications) on crew members. I also had additional responsibilities to ensure that food safety procedures where being followed correctly. Over the course of 4 months, we increased the training score from 34.6% to 44.2%. This was a huge accomplishment due to the fact that there are over 150 employees at the restaurant.

Lincoln, England, United Kingdom

Coming into McDonald’s with no previous experience, I managed to swiftly learn all areas of kitchen, front counter and beverages within a few months. I was regularly asked to pick up extra shifts and help out the team as I had become known as a reliable and hard worker by the management team. Different responsibilities include cooking, preparing, and presenting food and drink to customers, ensuring the restaurant is clean and tidy, delivering exceptional service to customers and ensuring a welcoming and friendly atmosphere. Working in close proximity to other employees allowed me to learn to work well in a large team environment. Signing for a till, allowed me to handle cash transactions, maintaining a balanced register with zero cash +/-.

Lincoln, England, United Kingdom