Stefania Menoncello Email & Phone Number

Barcelona, Catalonia, Spain

• My promotion to Senior Knowledge Expert entails an expansion of responsibilities, including project management support, data analysis integration, enhanced project coordination, and leadership in knowledge management.
• Chatbot Project: Collaborating closely with the Project Manager to oversee the Chatbot project's progress and ensure alignment with strategic objectives. This involves monitoring timelines, coordinating resources, and.
• Enhanced Project Coordination: Taking on additional responsibilities in project coordination, including facilitating communication between various teams and stakeholders.
• Data Analysis Integration: Expanding my role to incorporate data analysis into the Chatbot project. This includes defining relevant criteria for performance evaluation, analyzing Diners interactions with the Chatbot.
• Continuous Learning and Development: Proactively seeking opportunities to further develop your skills in data analysis and project management. This includes staying updated on industry trends, tools, and methodologies.

• Operations internal processes: led a project for revamping all Operations processes from Gslides to Lucidchart and their integration in Salesforce Lightning, to centralize TheFork Knowledge base and optimize processes.
• Chatbot Implementation: involved in the creation & implementation of TheFork Chatbot for B2C customers. Strategically building dialogues & training the bot to reduce the human force on CC's side for interactions that.
• FAQs: collaborated in the creation of 600+ external websites for both B2B & B2C FAQs in Salesforce Lightning for TheFork brand in 12 different languages to ensure client satisfaction and scalable detailed information.
• Ops Email Templates: Coordinate the creation & update of all Ops Email Templates in Salesforce Classic, working with HTML code, in order to expedite the emailing process when replying to external B2C and B2B customers.
• Learning & development: created/updated all training material for the Ops teams, available on the eLearning platform (360 Learning). TheFork's LMS management for over 500 employees from all departments. This supported.
• Project Coordination & Delivery: day-to-day collaboration with internal stakeholders and upper management to ensure smooth integration and a customer-centric focus (both internal & external) on project delivery..

Barcelona, Cataluña, España

• Providing customer support (both B2C and B2B) through emails, online chats, and calls for the Italian Market. Handling 80+ cases/day and consistently overachieving results and performance within all Customer Care markets
• Delivering key performance indicators (KPIs) Scorecard average 105% (constant overachiever)
• Proactively reporting issues to the relevant departments and suggesting solutions and improvements to increase productivity and coordination.
• Continuous training and growth in the team and the company, obtaining a promotion after 5 months due to proactiveness and interest in always improving processes and ways of working inside my scope and Customer Care as.

Barcelona, Cataluña, España

• Key role in the planning and delivery of Barcelona Obertura, a classical music festival that includes more than 100 concerts performed by the most international artists in different locations in Barcelona, like the.
• Involved in all events working as the support to the senior production manager, assisting in the delivery of all production and concessions aspects. This includes administering the systems and processes used and.
• Hospitality management: put into practice organizational and detail-oriented skills to ensure the fulfillment of administrative and technical requirements. Applied coordination and communication skills in order to work.
• Logistics, scheduling & planning: detailed organization for all logistics, including the ownership of the schedule and planning according to venues, artists, and tech providers, succeeding in delivering a good outcome.
• Seating and guest management: managed the entire seating and guest arrangement, developing a flexible schedule model which allows to adapt to different venues and to the constantly changing environment, due to the.

Barcelona, Cataluña, España

• Providing support to B2C customers via telephone and email, both for Italian and Spanish markets.
• Consistently delivering top performance and overachieving of the company's KPIs and recognized as the top performer of all Customer Experience teams for the Mother's Day campaign.
• Knowledge of products and services to consult and assist customers before, during, and after the purchase, performing tasks such as sales support, order follow-up, modification, tracking, and refund
• Maintenance of customer accounts and interactions with details of inquiries, complaints, or comments in order to provide visibility over customers and to improve acquisition, retention, and development of Colvin’s.

Treviso, Veneto, Italy

• Ticketing and guests list management: allocation of access to 30000+ visitors, including general public and VIP festival-goer, volunteers, Press & Media, Vendors, event and festival staff, artists, crews & their guests
• Coordinated and supervised a team composed of 10 people, adapting to ever-changing priorities, and event developments, and managing guest ticketing at an early stage in the planning process, to ensure a great.
• Increased productivity and coordination by implementing a new process for the task force and workload organization, which consisted of organizing an assembly line that allowed to anticipate needs and faster pass and.

Treviso, Veneto, Italy

• Assisting the Production Manager in the smooth running of all Festival operations to ensure hospitality management and assistance on-site for the Home Festival, which hosted more than one hundred artists and 80000.
• Providing essential administrative and logistical support for scheduling, logistics, and delivery of Home Festival concerts (coordinating all aspects of events delivery, ticketing, venue, liaison, and guest hosting.
• Assisting the Hospitality Manager in providing all hospitality services to Home Festival artists and crews (+2000 people). Organizing and scheduling dressing rooms and hospitality areas in the festival, preparing all.
• Responsible for royalties and administrative tasks in order to ensure legal compliance and requirements of copyrights for the entire festival

Master'S Degree, Music Management And Production

Master'S Degree, Economics And Management Of Arts And Cultural Events

Erasmus Program, Business Administration

Bachelor'S Degree, Economics And Management