Steven M. Email & Phone Number

Los Angeles, California, Us

Sunnyvale, Ca, Us

• Provided technical support in a 24 x 7 x 365 environment to meet 99.999% system uptime (100% uptime in 2020).• Coordinated internal efforts during high impact events, facilitating quick resolution to incidents with reliable communications.• Provided Quality Assurance reviews on upcoming feature releases, system and platform changes, decreasing potential for customer impacting issues.• Coordinated production/QA/dev system changes with internal teams, ensuring testing/validation, overseeing release schedules, and reviewing changes pre-/post-production installation.• Scripted internal system healthchecks/monitors via Python and Bash.• Worked in a multi-VCS environment, with experience in Perforce and GIT.• Worked closely with other teams (QA, Dev, Content, Customer Care, etc) to learn and teach environment infrastructure, application flows, process & procedures.• Familiarity with systems management tools such as Ansible.• Acted as lead of the SRE team.• Involved in interdepartmental work of various engineering, operations, and development teams to build, deploy, and maintain critical systems.• Troubleshooting and triage to understand issues, develop RCA's, and worked with teams to develop enhancements/fixes.• Configured Ansible scripts for automated deployment processes.• Created and managed internal documentation, and aided other teams in creating documentation to create consistency/standards.

Los Gatos, Ca, Us

• Provided technical support in a 24 x 7 x 365 environment.• Provided, and participated in, technical training sessions to increase team knowledge and productivity.• Coordinated team efforts during high impact events, facilitating quick resolution to outages.• Developed internal web application (Python) to increase productivity and aiding in operational troubleshooting.• Automated service deployments via BASH scripting.• Created internal documentation for technical process/procedures.• Managed monitoring and alerting platforms used across the business.• Coordinated and facilitated change controls across teams.• Reviewed existing Puppet Code and wrote ServerSpec tests to facilitate a Puppet version upgrade.

San Francisco, Ca, Us

Responsible for the hands-on technical management, monitoring, maintenance and troubleshooting of enterprise-wide monitoring systems and related infrastructure; ensuring that any issues that may adversely impact the confidentiality, integrity or availability of computing resources are identified, properly alerted and promptly resolved.• Completely redesigned and configured a SolarWinds network monitoring solution, for 4,000+ network nodes, comprising 40,000+ elements, in a 4 week period.• Provide technical training to colleagues, and other teams, to get the most efficient utilization of SolarWinds network monitoring tools.• Worked with vendors to resolve issues within the monitoring platform, and provide feedback for future development.• Maintained monitoring platform health to provide maximum data gathering efficiency and minimal downtime.• Provided reports to management & consultants for system up-time, health and other data points gathered via the network monitoring platform.

San Jose, California, Us

Network Operation monitoring and support for M2M customers.• Launched four nationwide telemetry/telematics programs for tier-1 global automotive manufacturers comprising 25% of vehicles sold in the United States.• Deployed and managed SolarWinds network monitoring solutions for 300+ network nodes and application environments, for 24 x 7 x 365 systems availability.• Established data retention policies for mission critical data systems, available to both internal and external facing clients.• Scripted complex data system backups, data cleanup processes, and customer report deliveries via Linux Bash scripting; automating systems, decreasing the need for active intervention, and logging details to increase troubleshooting workflow.• Configured and deployed production Linux VM's for scheduled maintenance activities.• Provided technical assistance in a tier 2 role for troubleshooting web application services issues.• Created internal documentation of systems architecture, as well as technical procedure/process documentation.• Provided technical training sessions for colleages on Linux, cellular call flows, basic database architecture, and more.• Developed an internal web application (PHP & MySQL, migrated to Python & MongoDB) to fill a procedural gap and increase department productivity during customer troubleshooting.• Provided technical support in a 24 x 7 x 365 environment to meet 99.999% system uptime.• Installed (rack & stack, system wiring, and configuration of) system hardware in data center collocations.

Costa Mesa, California, Us

Monitored the network for an international company, responding to customer issues and assisting other departments with the maintenance and upkeep of various network elements.• Configured and managed network monitoring tools for 1,000+ network elements in SolarWinds, Big Brother, and Nagios.• Provided technical support in a 24 x 7 x 365 environment to achieve maximum system uptime.• ¬Provided technical training to colleagues on Linux, Networking, and Specialized Application use.• Took lead on department projects, ensuring their completion and documentation.• Worked closely in collaboration with other departments to increase project productivity, tighten department communications, and understanding of project goals.

Lisle, Illinois, Us

Student worker, aiding the E-Lab (Electronics Lab) manager in a variety of tasks including equipment maintenance, network lab setup and student tutoring.- Assist Manager in all operations of Academic labs, supporting over 100 computer systems, and specialized electronic, networking, and computing technologies- Assist and provide feedback to Manager in coordination, planning, development, and implementation of projects and experiments affecting labs and academic support operations- Test and calibrate specialized electronic equipment to manufacturer specifications- Maintain inventory, reliability, and availability of lab equipment and materials- Provide prompt, accurate, and reliable System Administration, Technical Support, Maintenance, and Faculty Training;- Install, service, test, troubleshoot, and support new equipment, software packages, upgrades, and workstations- Assist students in usage of software packages and equipment- Troubleshoot networks, networking equipment, network connections, and servers- Maintain system backups and security through Active Directory