Seraphina Mize Email & Phone Number

San Antonio, Tx, Us

· Troubleshoot issues related to Cloudbees Continuous Integration software and Jenkins· Install, set up, and upgrade Jenkins software using attention to detail and collaboration skills, resulting in improved customer experience· Respond to tickets involving complex technical issues in a timely manner using effective communication skills· Troubleshoot issues involving Jenkins plugins, GitHub and Bitbucket integration, Kubernetes platforms

San Antonio, Texas

Provide troubleshooting and maintenance of Linux systems to include:• Performance issues such as low disk, high resource usage, application alerts.• User management NFS, LDAP, Kerberos configuration• Basic MySQL and MariaDB configuration and troubleshooting• Patching and firmware updates performed manually as well as using ansible playbooks• Shared storage, LVM, partitioning, filesystem management• Editing RHCS and PCS cluster configuration• Administration of Linux virtual machines using VMWare and Oracle VirtualBox• Administration of Linux cloud servers on Amazon Web Services and Microsoft Azure platforms

Provide customer service and technical support for customers experiencing an issue with or having questions about their diabetes therapy devices. Accurately and concisely document customer feedback, troubleshooting steps, and outcome.

San Antonio, Texas Area

• Monitor and evaluate performance of call center agents• Monitor and ensure service levels and KPIs are met• Perform call quality audits and provide feedback to employees• Resolve customer queries and complaints with goal of first call resolution• Provide technical support to customers regarding cable, digital phone and high speed internet services• Provide assistance to agents and resolve escalated calls

Knoxville, Tennessee Area

• Process inbound calls including service requests, inquiries, maintenance, and prescription orders• Educate customers concerning details of participant specific prescription insurance coverage• Identify customer needs and respond with appropriate services or products

Vienna, Va

Process multi-state payroll for 500+ employees. Maintain and update payroll records by entering changes in exemptions, job title, transfers, and new hires. Resolved payroll discrepancies. Answer questions from employees concerning payroll and time off.

Knoxville, Tennessee Area

Supervise front end cashiers and baggers. Train employees and administer evaluations. Manage daily service levels, break and lunch schedules. Reconcile cash register receipts.

Associate Of Applied Science (A.A.S.), Information Assurance And Cybersecurity, 4.0

Bachelor Of Arts (B.A.), English Language And Literature, General, 3.85

Activities and Societies: Phi Beta Kappa, Sigma Tau Delta