S. Mohammad Hashemi Email & Phone Number

Richardson, TX, US

Plano, Texas, United States

Provided 24/7 support and maintenance to all production 4G and 5G Network Elements for multiple vendors Verizon and Dish.Facilitated high severity meetings, supports, assign engineers to troubleshoot and manage the issues with coordinate of service level agreement. Communicate with upper management on level of escalation of the issue.Led several offshore.

Plano, Texas

Dallas County, Texas, United States

Responsibilities included management, providing support and maintenance to all the 4G small cell network extenders under Samsung R&D department within US territories, monitor and optimize the network operation and optimization, troubleshooting and enhance the network systems

Dallas/Fort Worth Area

• Responsibilities included manual regression and automation testing in order to optimize production quality prior to releases. Using Operational Acceptance Testing (OAT) method to guarantee the quality prior to client.
• Identify, analyze, responds to and monitors project risks;
• Designs test plans, scenarios, scripts, or procedures.
• Develop SOP’s for product quality or release readiness
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Document test procedures to ensure replicability and compliance with standards.

Plano TX

Dallas-Fort Worth Metroplex

• Experience in dimensional data modeling, ETL development, and Data Warehousing
• Following agile/Scrum practices
• Developing and following best practices relative to design, implementation, and testing
• Work in a fast-paced agile development environment to quickly analyze, develop, and test potential use cases for the business
• Working with the end-user to make sure the analytics transform data to knowledge in very focused and meaningful ways
• Executes moderately complex functional work tracks for the team

Texas

• Demonstrated responsibilities for high level technical support for hosted applications and servers call center operations.
• Managing a portfolio of inbound and outbound call features and applications
• Successfully maintained and supported configurations, upgrades, migrations through problem isolation, verification and resolution
• Perform basic installations, disconnects, reconnects, service upgrades and downgrades and working with the company operational guidelines to ensure all bug fixes are addressed promptly.
• Identifying customers service issues. providing them with optimized solutions in order to restore their services and resolve the problems subsequently.
• Created and documented team process flows and instructions using scripts and procedures.

Dallas, Texas

• Demonstrated responsibilities for high level technical support for hosted applications and servers call center operations.
• Managing a portfolio of inbound and outbound call features and applications
• Successfully maintained and supported configurations, upgrades, migrations through problem isolation, verification and resolution
• Perform basic installations, disconnects, reconnects, service upgrades and downgrades and working with the company operational guidelines to ensure all bug fixes are addressed promptly.
• Identifying customers service issues. providing them with optimized solutions in order to restore their services and resolve the problems subsequently.
• Created and documented team process flows and instructions using scripts and procedures.

Dallas/Fort Worth Area

Worked as Academic professional sub-teacher for IT,Math,computer science and Computer LAB subjects. fulfillment and comply with the Academy instructions in order to make sure the scholars are getting familiar with IT related Topics and completing the course described materials and hours. Working with scholars on their assignments and provide them with.

UAE

• Worked under IT department performing various technical support and system back up.
• Provide basic mobility support on Operating systems, smartphones and tablets
• Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guide
• Perform Active Directory maintenance
• Respond to IT support requests from staff as related Office 365 cloud and desktop applications
• Network set up, LAN and basic router configuration and maintenance

Houston, Texas Area

• Perform day to day operations as an IT Manager from IP assignments to IP Monitoring and Configuration. R&R included, but not limited to, the key responsibilities below:
• Manage back office systems
• Responsible for networking and LAN.
• Monitoring and administrating LAN policy and enforcing security policies for back office systems.
• Managing and supervising three to four staff members.
• Dealing with third party vendors for integration and payment processing systems.

Python

Master'S Degree, Mba, 3.5

Activities and Societies: Member of honor society and academic research

Ccna, Information Technology

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.5

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Member of business management association Best business academic research 2012

Banking Diploma, Banking And Financial Support Services

Consistent of 2 years banking program studies and 4 months opportunity of working in financial industry field

Diploma, Science