Provided 24/7 support and maintenance to all production 4G and 5G Network Elements for multiple vendors Verizon and Dish.Facilitated high severity meetings, supports, assign engineers to troubleshoot and manage the issues with coordinate of service level agreement. Communicate with upper management on level of escalation of the issue.Led several offshore globally dispersed agile team meeting to handle the troubleshooting and product support progress.Managed and monitored the works and activities of the network multiple tiers and evaluate the work and advice in case of issues and concerns.Conducted automated, regression testing while overseeing Network commissioning, integration and performance optimizationOptimized software development with team members and provided technical guidance.Steer risk mitigation for all network activities and development in progress and follow up on variety aspects and report to management.

Responsibilities included management, providing support and maintenance to all the 4G small cell network extenders under Samsung R&D department within US territories, monitor and optimize the network operation and optimization, troubleshooting and enhance the network systems

Responsibilities included manual regression and automation testing in order to optimize production quality prior to releases. Using Operational Acceptance Testing (OAT) method to guarantee the quality prior to client review. Some key responsibilities include:• Identify, analyze, responds to and monitors project risks; • Designs test plans, scenarios, scripts, or procedures. • Develop SOP’s for product quality or release readiness • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability. • Document test procedures to ensure replicability and compliance with standards. • Investigate client problems referred by Tier1 support • Participates in product design reviews to provide input on functional requirements. • Evaluate or recommend software for testing or bug tracking. • Using multiple testing tools, simulators, programing languages in order to test and debug issues. • Create test plans and scenarios in order to reproduce errors and finding solutions to get the issues resolved. • Utilizing SEO tools to monitor software performance and optimize software quality. • Using JIRA Application Lifecycle Management to track work progress. • Utilize testing tool JMeter, selenium to test web application performance and Integration. • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.

• Experience in dimensional data modeling, ETL development, and Data Warehousing• Following agile/Scrum practices• Developing and following best practices relative to design, implementation, and testing• Following agile/Scrum practices• Work in a fast-paced agile development environment to quickly analyze, develop, and test potential use cases for the business• Working with the end-user to make sure the analytics transform data to knowledge in very focused and meaningful ways• Executes moderately complex functional work tracks for the team• Work with the Product Management and Software teams to develop the features for the growing Amazon business

• Demonstrated responsibilities for high level technical support for hosted applications and servers call center operations.• Managing a portfolio of inbound and outbound call features and applications• Successfully maintained and supported configurations, upgrades, migrations through problem isolation, verification and resolution• Perform basic installations, disconnects, reconnects, service upgrades and downgrades and working with the company operational guidelines to ensure all bug fixes are addressed promptly.• Identifying customers service issues. providing them with optimized solutions in order to restore their services and resolve the problems subsequently. • Created and documented team process flows and instructions using scripts and procedures.• Resolve Clients problems and escalating issues when necessary• Utilize troubleshooting techniques to resolve problems and optimize the service performance• Multi-task while maintaining integrity and quality of service• Provide a high level of customer satisfaction to both internal and external customers• Continuously improve service delivery

• Demonstrated responsibilities for high level technical support for hosted applications and servers call center operations.• Managing a portfolio of inbound and outbound call features and applications• Successfully maintained and supported configurations, upgrades, migrations through problem isolation, verification and resolution• Perform basic installations, disconnects, reconnects, service upgrades and downgrades and working with the company operational guidelines to ensure all bug fixes are addressed promptly.• Identifying customers service issues. providing them with optimized solutions in order to restore their services and resolve the problems subsequently. • Created and documented team process flows and instructions using scripts and procedures.• Resolve Clients problems and escalating issues when necessary• Utilize troubleshooting techniques to resolve problems and optimize the service performance• Multi-task while maintaining integrity and quality of service• Provide a high level of customer satisfaction to both internal and external customers• Continuously improve service delivery

Worked as Academic professional sub-teacher for IT,Math,computer science and Computer LAB subjects. fulfillment and comply with the Academy instructions in order to make sure the scholars are getting familiar with IT related Topics and completing the course described materials and hours. Working with scholars on their assignments and provide them with feedback, answering questions, evaluate their performance.

Worked under IT department performing various technical support and system back up.• Provide basic mobility support on Operating systems, smartphones and tablets• Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guide• Perform Active Directory maintenance• Respond to IT support requests from staff as related Office 365 cloud and desktop applications• Network set up, LAN and basic router configuration and maintenance • Manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner• development, testing and implementation of network infrastructure on enterprise network.• performing root cause analysis, implementing corrective measures to prevent future occurrence

Perform day to day operations as an IT Manager from IP assignments to IP Monitoring and Configuration. R&R included, but not limited to, the key responsibilities below:• Manage back office systems• Responsible for networking and LAN. • Monitoring and administrating LAN policy and enforcing security policies for back office systems. • Managing and supervising three to four staff members. • Dealing with third party vendors for integration and payment processing systems. • Evaluating and recommending any new systems for integration to upper management• Testing and doing POC for new system integration and testing• Other duties as assigned