• Hiring and Leading a Global Services team including QA, and Information technology, • Manage Budget and forecasting for the Services department including QA, and Information Technology.• Define key quality metrics and performance indicators for testing activities, monitoring and reporting on the quality of testing efforts, and providing insights for improvement.• Evaluate, select, and implement appropriate tools, technologies, and frameworks to enhance efficiency and effectiveness in testing, promoting automation.• Foster a culture of continuous improvement within the QA team, promoting innovation, learning, and knowledge sharing to optimize processes and workflows.• Ensure compliance with relevant regulatory standards, industry best practices, and internal policies related to testing, privacy, security, and confidentiality.• Oversee the operations of Microsoft-centric infrastructure, including AzureDevOps, Azure Active Directory, Microsoft 365, and associated services.• Facilitate and enforce IT policies, procedures, and best practices to maintain a secure and compliant IT environment aligning with industry standards.• Monitor system performance, troubleshoot issues, and optimize performance to enhance system reliability and efficiency.• Strategize and execute AI initiatives to drive operational excellence.• Maintain and execute procedures, and controls in accordance with ISO 27001 standards.• Conduct regular risk assessments and vulnerability scans to identify potential security threats and vulnerabilities.

• Lead and oversee the entire QA organization, ensuring alignment with the company'sstrategic objectives and quality standards.• Define and implement the QA charter, outlining the vision, mission, and key objectives tosupport product and engineering goals.• Recruit, onboard, and develop QA team members, fostering a culture of excellence andcontinuous improvement.• Provide technical leadership and mentorship, promoting best practices in software testing.• Oversee all aspects of QA, including end-to-end testing for all releases across backend,frontend, and mobile, while implementing checks and balances to prevent burnout andensure high productivity.• Drive the adoption of automation within QA processes, developing and implementingautomated testing frameworks and tools.• Establish and maintain regular reporting mechanisms to communicate QA metrics, trends,and improvement opportunities.• Identify training needs and organize training sessions to improve the QA team's skillset.• Manage stakeholder relationships, including and not limited to business, product,operations, and engineering teams.

• Leading QA and DevOps teams to success while providing guidance and support.• Responsible for end-to-end Project management and interacting with stakeholders across different verticals forsuccessful delivery of the project.• Defining quality metrics and key performance indicators for reporting purpose and providing feedback forimprovement.• Responsible for Resource management and involved in recruitment activities.• Led comprehensive API Testing using different tools.• Successfully implemented DevSecOps in SDLC.

Led the QA team and created an Automation framework from scratch.Tech Stack:• Web Application Test Automation -- Selenium WebDriver, JAVA, TestNG& Maven• SOAP API Test Automation -- SOAP UI using Groovy, SAAJ API in JAVA• Restfull API Test Automation -- Postman, Apache HttpClient API in JAVA• Mobile Test Automation -- Appium, WebDriver, JAVA, TestNG& Maven• Performance Test Automation -- JMeter,LOAD UI• Defect Tracking Tools -- Bugzilla, JIRA, Trac.• Configuration Integration Tools -- JenKins• Project Management Tools -- Jira, HP Quality Center.• Programming Languages -- Java,Python

• Led Database Testing using Schema Manager, Make DB, Upgrade DB, Purge Archive.• Liaised with Development, Configuration Management, and Release Management teams for handling patch andhotfix activities.• Enhanced the QA process leading to improved efficiency and customer satisfaction.• Hands on experience using Shell scripting utilities – Sed, Awk• WebLogic Administration – Application deployment, Domain configuration, JMS and JDBC configuration, Troubleshooting.

• Involved proactively in Web Application Testing for different applications.• Performed API Testing for the application across different modules.• Responsible for checking and resolving conflicts before applying any patch on the client environment.• Responsible for tracking bugs using Quality Centre to optimize system functionality.