- Review, investigate, and/or eliminate content issues within turnaround times and maintain above 90 percent of standards of quality- Accurately understand and implement the updated client policies and guidelines- Keep up-to-date with global situations and market knowledge in the specific areas- Strong comprehension, communication, and skills in English, Mandarin, and Thai- Improved user experience on digital platforms, ensuring they receive accurate response, and protecting users' information

Paper accepted for publication (January-June 2024): "An Investigation into Social-Media Travel Influencers' Content Strategies" in Journal of International Studies, Prince of Songkla University

- Professionally interact with guests and develop creative experiences for guests- Provide information on the spot to a guest regarding hotel, local areas, including tours, events and other areas of interest to enhance sales.- Coordinate with other departments to ensure guest needs are met and exceed their satisfaction- Respond to all email, telephone inquiries in a proper manner.- Assist in check-in process- Control the updating and scheduling of hotel transportation on a daily basis and ensure that drop offs and pickups runs smoothly- Promptly resolve any issues that may arise on occasion with positive attitudeWork achievement: Gem of the Month for August 2019 (Face of the House)