Sean Neely Email & Phone Number

Renton, Washington, United States

• Program Management:
• Directed version upgrade efforts for the Acuitas application.
• Developed and coordinated strategy across multiple IT groups for Acuitas’ switch to Edge browser upon retirement of Internet Explorer, allowing the POS application to remain functional upon retirement of.
• Provided training to staff on use of regional POS systems.
• Produced Point of Sales application troubleshooting guides and enhancement job aids for support staff and support job aids for end users, reducing average issue resolution time.
• Provided level 2 and 3 support for Acuitas and iPayment applications, Washington region’s Point of Sales (POS) applications.

Renton, Washington, United States

• Program Management:
• Devised trainer evaluation process for the Health Plan division, driving consistency across division training.
• Delivered professional development seminars to enhance trainer skillset, leading to a significant increase in training evaluation scores.
• Conducted root cause analysis, stakeholder interviews, and focus groups to identify process gaps and develop recommendations, leading to increased process efficiency and effectiveness.
• Conducted business-needs analysis to determine training curriculum and client-side solution development.
• Coordinated cross-functional curriculum with other training departments.

Renton, Washington, United States

• Program Management:
• Participated in redesign of City University MBA degree.
• Oversaw implementation of 35 new classes as part of comprehensive Computer Systems degree program redesign.
• Co-designed Computer Systems Department accreditation strategy.Personnel Supervision:
• Managed Computer Systems Sr. Faculty
• Managed class assignments (36 – 40 instructors per quarter).

Seattle, Washington, United States

• Training Design and Implementation:
• Conducted needs assessment of technical trainer skill-set.
• Designed and implemented internal training curriculum for new training consultants.
• Installed networks and internet connectivity in library buildings.
• Conducted library staff training on system administration of the new computers and networks.

Master Of Library & Information Science (Mlis), Uw Information School

Bachelor Of Arts - Ba, German Language And Literature, English, Wa Teaching Certificate

Activities and Societies: PLU Men's Soccer, Resident Staff

Goethe Gymnasium, Germersheim, Germany