Samantha O'Connor Email & Phone Number

Foster City, California, US

Waltham, Massachusetts, US

Engage and improve the experience for a global community of 1M+ partners. Drive experience strategy, cohesion between systems and teams, as well as user focused approach to all projects. Own all communication to the partner network including strategy, tools, process, and approval. Improve experience through simplification of processes, ease of use, and.

Alexandria, Virginia, US

Build and engage a growing community after a successful launch. Create and manage programs to foster engagement for both internal and external audiences including gamification, content, and community hosts. Developed, launched, and managed the Super User program. Own all technical and administrative aspects of the community and drive implementation of new.

Waltham, MA, US

COMMUNICATIONS/MARKETING/CONTENT: Own strategy for and execution of community, including promoting and evangelizing community activities. Own thematic/content calendar, originate/produce content and partner cross-functionally with Corporate Social Media Team, Product Marketing Managers, Product Managers, Field Marketing, Public Relations, Communications.

Waltham, MA, US

Project managementManage Solution Provider (Guest) Blog and relationships with bloggersRun metrics regularly, monitor and investigate abnormalitiesCreate graphics for use across social channelsEdit style and structure of Community utilizing Lithium platformManage remote team & internship programTraining new team members and internsCreate and distribute.

Waltham, MA, US

Performed duties of Customer Engagement SpecialistCoached other representatives and provided feedbackReal time monitoring within Call CenterAssisted representatives with metrics like engagements per hour, adherence and conformanceTook on projects to assist customersWas an escalation point for both customers and representativesManaged license and user.

Waltham, MA, US

Fielded incoming support calls, chats, and emails. Answered customer questions on all available productsRecommended new products to customers if appropriate. Assisted in training New Hires in a classroom setting as well as side by side coachingMentored New Hires throughout Onboarding ProcessChosen to attend stand-up meetings with Tier 3, VOC, and product.

Bellevue, Washington, US

Sales representative for companyPrimary goal was to sell phones and up-sell plans and add-onsCreated and managed commission plan for all employeesIn charge of inventory & purchasing Assisted with hiring of new employeesTrained new employeesReconciled inventory and invoicesManaged Quickbooks inventory lists for multiple locations

Helped and managed schedule for practicesAssisted with organization and planning of eventsTyped memos and documentsFiled paperwork