My reposibilties was to learn how to crete web pages and to done assingments on it

1. Supervised and delegated tasks to a team of 60 people.2. Supervised and reviewed service desk activities3. Trained, coached, and supervised new Team members.4. Helped train new employees to comply with NTTDATA's Technical Support expectations.5. Pitched ideas on how to improve performance, efficiency, and shift-left opportunities at the desk.6. Helped management to identify workflow issues and find solutions.7. Proactively participated in meetings and helped create… Show more 1. Supervised and delegated tasks to a team of 60 people.2. Supervised and reviewed service desk activities3. Trained, coached, and supervised new Team members.4. Helped train new employees to comply with NTTDATA's Technical Support expectations.5. Pitched ideas on how to improve performance, efficiency, and shift-left opportunities at the desk.6. Helped management to identify workflow issues and find solutions.7. Proactively participated in meetings and helped create new practices.8. Handled ATS Project Transition from Panama to Bengaluru.9. Consistently met my short and long-term targets.10. Had done Trend-Analysis and helped team with Process improvement.11. Maintained SLA using KPIs.12. Performing quality observations, developed and reviewed KPIs for each team member.13. Worked closely with other team members and supporting teams in resolving open issues.14. Responsible for sending reports for SLA, Aux Adherence, Intraday on a daily basis.15. Review and ensure compliance to standards like Process Compliance Index, ISO, ISMS, BCMS by facilitating audits by internal and external teams.16. Root cause analysis of escalation and SLA misses17. Monthly Team performance evaluation18. Work with HR and support groups to improve employee retention and satisfaction.19. Participating in internal and external operations meetings20. SLA management - Ensure timeliness on reporting and client deliverables.21. FCR analysis-find out controllable resolution errors that could have been resolved at L1.22. Monitor daily/monthly agent productivity and key deliverables.23. Currently Managing two Teams (Advanced Technical Support (Lv1.5) and Service Desk (Lv1) consistently following all metrics and achieving EEI above 90% every month24. Responsible for sending Productivity Status - Governance Report. Show less

1. Identified, diagnosed, and resolved network problems.2. Providing daily operational support and system administration for core network infrastructure.3. Troubleshooting and maintaining all networking devices and infrastructure across the enterprise including switches, routers and firewalls.4. Modified application methods and configurations.5. Adhered to daily performance metrics.6. Understand business requirements.7. Worked closely with other team members and… Show more 1. Identified, diagnosed, and resolved network problems.2. Providing daily operational support and system administration for core network infrastructure.3. Troubleshooting and maintaining all networking devices and infrastructure across the enterprise including switches, routers and firewalls.4. Modified application methods and configurations.5. Adhered to daily performance metrics.6. Understand business requirements.7. Worked closely with other team members and supporting teams in resolving open issues.8. Responsible for configuration and troubleshooting of PC hardware and peripherals including desktop and laptop computers, printers, modems, and a variety of networking devices.9. Effectively resolved client concerns by taking ownership of their issues, active listening Show less

To create web pages