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CUSTOMER SERVICE CUSTOMER PROBLEM SOLVINGPARTNERS APPOINTMENTPARTNERS PROBLEM SOLVINGWH FOLLOW UPPARTNERS WORK EDUCATIONWORKING WITH 24 HOURS TATREVENUE GROWTH EVERY YEARS

working with chanal partner in jharkhandappointment new chanal partnerteam handlingmanaging CNF stocks on time

CHANAL SELES IN BIHAR AND JHARKHANDAPPOINTMENT NEW PARTNERS IN BOTH STATESTEAM HANDLING

after sales and Service network mapping of Pin Codes and justification of call loads for Team Handling• Franchisee Handling • Monitor Pending calls• Response Time Improvement.• Clearance of Claim.• Coordination with warehouse and manage inventories.• Productivity: Installs per day, Zero Defects, Average time to install.• Average Cost per Install, Overhead and servicing Costs.• Meet Service Levels and ensure 100% satisfactory installs.• Quality checks of Field Customer Service Engineer • Performance reviews and implements development plans for employees.• Handling of customer escalated calls.• Implement service promotion programs.• Working WAP CRM.• Reporting to DBMHandling 7 Service Franchisee & 3 Direct Service Centre of Both Dish & D2h Brand.Handling various range of Customer Service & Operations & AMCs Business Generation.Looking Revenue, Retention and customer satisfaction.Managing and developing the service network of the entire area with the help of Engineers and Coordinators (40+10 nos. reporting).Monitor Installation quality and Service Delivery Planning through Direct team & Indirect Team.Managing the shortest response time of Installation and customers complaints.Responsible for service in Bhagalpur,Purnia,patna,Lakhisaarai,Jamui,Jhajha (Bihar) Reporting to Circle Head- Customer Support.Training and Quality Reporting Manager Ho ALL INDIA TRANING HEAD Franchise management & delivery parameters monitoring in fieldEscalation ManagementEngineers & Franchise staffs training & development.Process streamlining to increase customer & trade satisfactionRevenue generatio

after sales and service ensure that all service calls are attended and completed successfully within 24 hrs locally and within 48 hrs at upcountry.To control and monitor the consumption of spare parts and ensure smooth spares supply at the ASC end.To guide and provide technical support to the technicians on critical problems and avoid delays in call completion successfully To prepare 'Tour Schedule' and ensure that RST (Residential Service Technician) stick to the day wise scheduleTo ensure that complaint register is maintained at all upcountry dealers end and is updated on regular basis during ABM’s visit. And ADD Sale Spears To restrict defective stock generation and clear/repair the sets on daily basis with separate team. To manage the service team To check technicians' kit bags, job sheets status randomly for improvement, if any.To attend critical complaints personally and keep a separate track on the same till its successful closure. To plan and control complete service function with accountability on profit & loss at ASC Level.To generate strong brand image and improve customer loyalty levels, thus impacting on sales turnover.To check service collection paid by customer and deposited by technician on daily basisTo plan the PJP (Pre Journey Plan) dealer/distributor-wise, franchisee-wise on the monthly basis with your Area Sales Manager.To maintain bills & payment register of individual franchisee.To coordinate with MIS Coordinator/Call Center Operator for proper call downloading, updating. To carry out technical follow up with service technician (field and workshop).To conduct PSV (Physical Stock Verification) at ASC/DSC end, thus resulting into 100% reconciliation.

after sales and service Handling 8 Service FranchiseeHandling various range of Customer Service & Operations & AMCs Business Generation.Looking Revenue, Retention and customer satisfaction.Managing and developing the service network of the entire area with the help of Engineers and Coordinators (40+5 nos. reporting).Monitor Installation quality and Service Delivery Planning through Direct team & Indirect Team.Managing the shortest response time of Installation and customers complaints.Responsible for service in Bhagalpur,Purnia,patna,Lakhisaarai,Jamui,Jhajha (Bihar) Reporting to Circle Head- zonal manager

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