Stephanie Penning Email & Phone Number

With 20 years of retail experience, twelve of those as a department manager, I am ready to utilize theknowledge I have garnered from the grocery industry and apply it to this new career path. I am adept at running day-to-day operations with the highest priority always focused on customer success. With expertise in the likes of analyzing customer feedback and sales trends, building impactful displays, and employee training, I am certain I will quickly become a treasured asset within your company. Skills:Customer Success Management • Resilient (always follows-up) • Assertive / confident / leader type • Seasoned problem-solverInterpersonal • Relational intelligence • Relationship building / cooperative • Anticipate customer pain pointsCustomer Experience • Vendor management • Ensuring product knowledge • Maintaining impactful displays Experience:•Current duties: installation of new hardware, ordering supplies and product, setting displays to schematic, scheduling, and training department employees.• Collaborated with merchandisers and other managers on multiple team projects throughoutout district. • Provided assistance to multiple stores as needed for relief within my district.• Upon entering a new facility I like to identify the actionable opportunities and immediately implement an action plan to quickly address Shrink/ Quality/ Productivity/ Customer Service issues.• Success with isolating over purchasing, then coaching to curb and prevent further issues.• Success with de-escalating arguments between Employees and Employee to Customer.

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  Produce Manager

  Safeway

  May 2002 - Present