- Maintain IntegriChain’s Point of Care Master with daily & weekly internal investigations of healthcare facilities- Investigate ad-hoc customer and internal questions- Extensive research on wholesalers, pharmacies, hospitals, and other facilities for precise mapping of data- Lead internal training as well as training of new hires in data management practices

Developed and lead teams with strong focus on hospitality to provide a world-class customer experience. Analyzed data to create comprehensive product assortment resulting in increased inventory turns by 50%, sales up by 50%, profit up by 25%-75%, and retention of customers by 20% (all % are over projected increase).Staffed, grew, and trained an exceptional team leading to an unprecedented growth year over year, exceeding 3-year maturity plan projections in 2019 fiscal year. Created grassroots marketing plan, driving business and creating lasting relationships with customers.Managed all human resource functions for store, including but not limited to hiring and new-hire paperwork, performance reviews, payroll, employee retention strategies, and scheduling. Participated in budgeting process, quarterly/monthly financial review meetings, and Profit & loss Statement readings, communicated effectively with District and Territory mangers what actions taken by team lead to given results. Created operations and expectations guidelines for roles throughout store that created cohesive and distinct sales culture. Mentored employees toward self-improvement and worked on succession planning to have business excellence during transitioning times.

Monitor sales staff and develop sales training program enhancing their sales skills resulting in positive staff-customer engagement that resulted in increased sales growth of 15% over projections. Reinforce training on Trek University, Ascend Analytics & Point of Sales System, Electra, and the PEDAL process ensuring strong staff knowledge of product and services. Merchandise and setup visual displays ensuring a professional, clean, accessible, and inviting shopping experience. Lead shop rides with focus on educating customers on cycling and building community

Educate staff on product and develop plans to meet monthly and annual sales goals. Responsible for developing and executing inventory management programs. Handle customer problems and interact with suppliers to maintain customer satisfaction. Assist other members of management with purchasing and analyzing regional trends.

Facilitate sales and customer satisfaction through the 3 T's approach. Led and planned group rides that are designed to educate customers on new product as well as build and maintain sustaining relationships.