*Proficient in SolarWinds for real-time network monitoring and administration.*Experienced in using ITSM Summit for incident management and ticketing.*Strong understanding of network protocols (TCP/IP, DNS, DHCP, SNMP).*Knowledgeable in firewall and security management (Cisco ASA, Fortinet).*Familiar with virtualization technologies (VMware, Hyper-V).*Skilled in monitoring critical infrastructure components, including servers, storage, UPS, and DC temperature sensors.*Monitored network devices (switches, routers, servers, firewalls) to ensure optimal performance and uptime.*Conducted NOC monitoring for devices and services within operational scope.*Performed first-level checks as part of incident management.*Adjusted and fine-tuned alerts to eliminate unnecessary notifications. Generated and delivered daily, weekly, and monthly reports to the client team.*Managed NOC alerts and ticket handling, escalating issues to infrastructure teams until resolution..*Monitored WAN links and troubleshot issues with ISPs for connectivity resolution.*Raised tickets with ISPs/carriers for WAN link issues and coordinated follow-ups.*Monitored server availability to ensure uninterrupted services.*Collaborated with client teams to generate and review troubleshooting playbooks.*Escalated alerts to appropriate teams for faster resolution.*Participated in 24/7 operations to ensure continuous network support.