• Spearhead the IT support and operations team for front-line support to business.• Work with desktops, phones, printers and other peripherals for installation, setup, maintenance, troubleshooting and support.• Collaborate with department heads i.e. Finance, Customer Relations and Marketing to deliver excellent service and effective planning of departmental support.• Aid in purchasing of IT Assets, also maintain the IT asset management system.• Respond to emerging issues… Show more • Spearhead the IT support and operations team for front-line support to business.• Work with desktops, phones, printers and other peripherals for installation, setup, maintenance, troubleshooting and support.• Collaborate with department heads i.e. Finance, Customer Relations and Marketing to deliver excellent service and effective planning of departmental support.• Aid in purchasing of IT Assets, also maintain the IT asset management system.• Respond to emerging issues, assesses the impact and make recommendations.• Train new employees and support on newer tasks/issues.• Provide leadership, goal setting, proactive problem solving and advise other Managers.• Maintain and enhance skills to stay current with technology and business solutions.• Perform other cross-functional and cross-departmental duties to support the business. Show less

• Manage, Design, Integrate, and Secure multi-platform, multi-technology, and 3rd party projects to demonstrate IT as a business problem solver• Implementation of variety of ERP, CRM, CMS, and custom in house applications• Strong in business process analysis, data architecture design, development, and implementation.• Direct cloud strategy, architecture, technology adoption, and process change management. • Excellent understanding of SDLC in accordance with industry best… Show more • Manage, Design, Integrate, and Secure multi-platform, multi-technology, and 3rd party projects to demonstrate IT as a business problem solver• Implementation of variety of ERP, CRM, CMS, and custom in house applications• Strong in business process analysis, data architecture design, development, and implementation.• Direct cloud strategy, architecture, technology adoption, and process change management. • Excellent understanding of SDLC in accordance with industry best practices and standards• Advance experience in following industry standard IT project management best practices and principles. Agile principles, Scrum, and Kanban Show less

• Managing mid to large-scale information technology applications, including complex cross-functional and cross-organizational applications.• Support and troubleshoot network and device issues.• Work with external vendors and stay current with emerging technology to better assist customers and support staff.• Perform the daily customer facing IT operations, end user support, back end application support and resolving customer escalations.

•On Premises data center engineer for AECL’s research and development campus•Data center backups, network configuration, rack setup, OS installations/startup, and resolving data center operations tickets on a regular basis, maintaining high up-time•Planning, testing and deploying new systems replacing end of life hardware.• Responsible for managing and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and… Show more •On Premises data center engineer for AECL’s research and development campus•Data center backups, network configuration, rack setup, OS installations/startup, and resolving data center operations tickets on a regular basis, maintaining high up-time•Planning, testing and deploying new systems replacing end of life hardware.• Responsible for managing and enhancing the performance of a team of Support Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.• Designed and supervised installation of cabling racks/Switches/routers and wiring for the entire organization with about 250 UTP connections.• Train and mentor internal staff on new systems and developments.• Hardware Testing to Laptop's, Desktops, Printers and Network equipments, identifying the faults and providing appropriate and timely solution phone and in person.• Trained the network users in various departments according to their roles and responsibilities.• Setup and support Android, Apple and Blackberry employee mobile devices according to company policy. Show less