Managing sales operations in both Production and Office segmentsDevelop high number of customer prospect listPrepare and present customer proposals to decision-makersRegularly visit customers and develop positive relationships with key contactsCoordinate and drive the development of new products and services to expand customer base, increase market share and obtain competitive industry positionAssist in tech suites, trade shows, and other product and capabilities presentations

Managing service operations with focus on implementing policies and procedures as well as developing and streamlining systems.Adhering to service procedures with focus on optimizing operational effectiveness of Analog & Digital Copiers and reducing breakdowns / downtime to minimum.Communicating product feedback from the field to principals with focus on effectuating modifications in products and improving product performance.

Handling the installation & troubleshooting of Color / Xerox Engineering & Digital Products.Conducting inspections to ensure operational effectiveness of utilities; planning & effectuating maintenance plans for machines.Conducting technical discussion and ascertaining client’s requirement for finalizing project scope.Providing technical service & support on Automation Products.Scrutinizing technicians’ productivity and efficiency levels; assessing drops in productivity and instituting corrective actions; identifying & facilitating training requirements of staff.

Ensuring speedy resolution of queries and grievances, maintaining excellent relations with clients to generate avenues for additional business.Monitoring post service activities like follow up with customers, service reminders.Developing and ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery and standard service quality norms.Handling the planning, execution and evaluation of customer campaign programs.