Scott Reynolds Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, On, Ca

Responsible for the development, integration, and operation of evolving enterprise infrastructure technology.• Lead the research, evaluation, and implementation of multi-vendor network technologies to improve the reliability, security, productivity, and efficiency of IT services.• Lead collaboration with internal project teams in the development, testing, and deployment of applications or services requiring network resources.• Lead technical collaboration with external vendors, service providers, and contractors to analyse, advise, and deliver IT project objectives.• Author detailed design specifications, documentation, and diagrams for the testing, maintenance, and support of new services or environments.• Operate as technical lead of the network department, providing subject matter expertise, and mentoring project development and infrastructure support.

Toronto, On, Ca

Responsible for the planning, configuration, installation, and 3rd level technical support of enterprise LAN/WAN infrastructure across all business channels including retail stores, corporate offices, data centers, call centers, and logistics facilities.• Provide 24x7 3rd level technical support for entire enterprise LAN/WAN infrastructure• Deploy and manage enterprise DNS/DHCP (DDI) systems, and policies serving 20,000+ clients• Conduct nationwide travel to install, upgrade, and support distributed network infrastructure• Proactively identify, track, manage, and resolve system issues using problem ticket management• Collaborate with vendors and internal development teams to deploy and support production and non-production applications or services• Instruct Operations and Help Desk teams on network support and deployment processes• Provide technical leadership and mentoring of team members to assist in raising the level technical competency within the team

Toronto, On, Ca

Responsible for the configuration, installation, and 2nd level technical support of all retail network infrastructure in full-line, off-mall, outlet, and dealer stores.• Configure, install, and provide 24x7 nationwide technical support of LAN infrastructure and IT systems in 200+ retail stores (Cisco routers, Cisco switches, Cisco firewalls, Symbol access points, IBM POS registers, Moneris credit/debit terminals, Dell PC's, IBM servers, Xerox LAN printers, IBM 3153 terminals)• Proactively track, manage, and resolve client support issues using problem ticket management• Plan and specify all LAN cabling requirements of full-line (100,000 sq ft+ ) retail department stores• Plan and specify power and cooling requirements for retail store data rooms and wiring closets• Coordinate retail store network design changes with cabling vendors and general contractors

Toronto, On, Ca

Responsible for managing daily administrative operations and financial activities of a 115,000 sq ft full-line retail department store.• Supervised, trained and coached administrative team of 20+ on corporate processes and systems involving store inventory, procurement, customer credit, customer delivery, and order management.• Supervised general accounting, bank reconciliation, internal auditing, customer credit and billing discrepancies.• Performed, mentored, and managed exceptional customer service practices, effectively addressing and resolving escalated complaints or concerns.• Managed vendors, network access and user security for critical Point-Of-Sale (POS) systems.• Maintained facility network infrastructure and retail system operations.