S. Ruby Woods Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Helping large volume of customers every day with their day to day banking needs with a positive attitude and focus on customer satisfaction.Utilized active listening skills to identify customer needs and provide appropriate solutions while maintaining accurate record-keeping throughout and at the end of each call.Responded proactively and positively to rapid change. Coordinated with operations staff to resolve service problems and boost client satisfaction.Met customer call guidelines for service levels, handle time and productivity. Leveraged extensive knowledge of products and services and creating welcoming, positive experiences.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Chicago, Illinois, United States

Helping customers with their day to day banking needs by managing customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.Maintained a high customer satisfaction score consecutively for three quarters for helping customers with their lending and notary needsResponsible for the day to day operations of the branch to insure that we were up to audit standardsAlternated responsibility of being the custodian of the ATM and the vault with the cash value of up to $300,000. Also maintained a balancing standard of 98%.

Chicago, Illinois

Project coordinator: coordinating efforts of obtaining approval from the FDA by communicating with various manufacturers, testing facilities and medical device consultants. Office administrator: tracking daily expenditures, research international standards for medical devices, maintaining SpiralTech's QMS.

Chicago, Il

Responsible for all aspects of the Clarins counter including creating daily goals, staff schedules, and sales financial analysisTrained new personnel regarding company operations, policies and services.Engaged in continuous product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenuesInventory control which included cycle counts, out-of-stocks, and floor displaysMonitored cash drawers in multiple checkout stations, maintained adequate cash supply and provided overrides for mitigating circumstances with some transactions for my employeesCollaborated with upper management to implement continuous improvements and exceed team goalsIncreased efficiency and performing by monitoring team member productivity and providing feedback via one-on-one meetings

Chicago, Il

Created repeat business by developing long-term relationships with regular customersPerformed facial waxing, eyelash application and makeup application while cross selling Benefit brand cosmeticsSetting daily goals, recording sales, and reconciling sales at day’s endDual management responsibilities, reporting to two different companiesPromoted to head a team to open a new store in order to penetrate a new market.Pre-booked clients for follow-up visits and promoted salon services and retail products.Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

Chicago Board Of Trade

Helped customers with their daily banking needsBalanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Maintained a balancing percentile of 98%Identified sales opportunities and referred customers to branch partners in financial services.Maintained a favorable customer service score on customer service surveysMonitored and reported suspicious activity in line with bank security policies.Promoted to Vault Teller within two months of transferring to the Board of Trade BranchPromoted to Merchant Teller within the same time frame with a cash drawer of $50,000